Salary: £10,714 per annum, plus excellent benefits
Hours: Thursday and Friday only, 09:00 am to 17:00 pm with 30 min for lunch. Working 15 hours per week.
Location: Park Rise, Hornchurch, Essex, RM12 4YW
Park Rise is a stunning new collection of apartments exclusively designed for a retirement living lifestyle, based in Hornchurch and we are currently recruiting for a diligent, customer focused Estates Manager.
About the role
The Estates Manager has the opportunity to make a positive difference every day to the lives of Homeowners by co-ordinating of the development and related activities, with the support of a small team.
The Estates Manager will be responsible for organising 'lifestyle events' and associated activities to help promote thebenefits of retirement living, which in turn will drive sales of private retirement apartments. This will include the hosting of social events such as regular coffee mornings or other activities in order to inspire and attract people over the age of 60 to the prospect of retirement living.
In addition, the Estates Manager will provide a professional 'meet and greet' concierge service and oversee the day-to-day maintenance of the grounds. The Estates Manager will diary manage and oversee housekeeping, cleaning and gardening works carried out by contractors and will assume line responsibility for an on-site Caretaker. Over time, the supervisory duties may increase. The Estates Manager will build professional working relationships with Havering Council's own employees, also based on site, and other external contractors.
Ultimately, the Estates Manager is the trusted, 'go-to' person on-site, liaising with a range of customers, families, guests, contractors and other colleagues. It's a hugely rewarding role and is pivotal to the success of the development and the enjoyment of Owners.
About you
As our new Estates Manager, your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy coupled with the efficiency and assertiveness to manage a large number of customers, displaying good judgement, co-ordination, initiative and the ability to be calm under pressure.
To support with the organisation of events and related administration, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications.
This position is ideally suited to people who are motivated to provide a first-class customer service, ideally with experience of similar backgrounds such as retirement living, hotels, hospitality, front of house, concierge services.
Experience of leasehold, tenancy, social housing or similar would be an advantage.
How you'll be rewarded
Annual holiday entitlement of 24 days (Pro rata) + Bank Holidays
A day off on your Birthday
Life Assurance
Eye Care reimbursement
Colleague Introduction reward scheme
Professional development and qualifications
Thorough induction and ongoing training
Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
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