Role : Photocopier Field Service Engineer Location: North East
Are you a skilled Field Service Engineer with experience in managed print and photocopier solutions? Join a premium provider of IT, communications, and managed document services, where your technical expertise and customer‑first approach will be highly valued.
The Role
As a Field Service Engineer, you'll deliver professional, efficient technical support to a range of clients, ensuring high levels of customer satisfaction. You'll also collaborate with a team of technicians, sharing knowledge and supporting service excellence across the region.
Key Responsibilities
* Provide technical support within SLA timeframes
* Diagnose and resolve faults effectively
* Perform routine maintenance, updates, and modifications
* Assist with installations and solution rollouts
* Maintain full understanding of SLAs and ensure compliance
* Conduct basic fault finding across deployed solutions
* Support colleagues during absences or peak periods
* Accurately log service calls and updates
* Identify and report recurring faults for proactive resolution
* Share technical knowledge with team members
* Build strong relationships with key client stakeholders
* Manage boot stock and site inventory efficiently
* Attend product training to maintain technical proficiency
* Support escalated incidents and customer issues as needed
The Candidate
* Proven experience in field technical support within the MFP/photocopier/print sector
* Strong problem‑solving skills and logical thinking
* Excellent communication and interpersonal abilities
* Customer‑focused with a proactive attitude
Package
* Up to 31k + bonus
* 25 days holiday
* car / phone / laptop
* Pension
* Full training
? How to Apply
To apply, please follow the link on this page or send your CV to. For more information about this vacancy or other opportunities, contact Nikki Foxall on (phone number removed)
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