Solutions Engineer - Embedded Platforms (Customer Integration) Location: Hybrid (remote with circa 2 days per week onsite in Crawley Salary: £58,000 benefits We're working with a growing international technology business that develops high-performance computing platforms used in regulated and embedded environments. They are investing in a Customer Integration / Solutions Engineering capability and are looking for someone who enjoys working at the intersection of engineering, product, and customer delivery. This is not a traditional support role. You'll play a key part in helping customers successfully evaluate, integrate, and deploy complex hardware/software platforms. The Role You'll work closely with customers throughout their journey - from early evaluation through to integration and production readiness - ensuring they can adopt the platform quickly and effectively. You'll also collaborate internally with engineering and product teams, acting as the bridge between real-world usage and product development. Typical responsibilities include: Supporting customers through evaluation, onboarding and integration Troubleshooting issues across hardware, OS and software layers Reproducing technical issues and coordinating with engineering teams Delivering technical workshops, demos and onboarding sessions Assisting with OS configuration, system setup and platform optimisation Supporting integration of peripherals and external devices Creating and improving tools, scripts and example applications Contributing to documentation and integration guides Feeding back customer insights to improve products and user experience What We're Looking For Essential: Experience in a customer-facing technical role (e.g. Solutions Engineer, Field Application Engineer, Integration Engineer, Technical Support Engineer) Strong troubleshooting across Windows and/or Linux environments Experience working with embedded systems, industrial PCs, or hardware/software integration Ability to understand and work with APIs, drivers, and system-level configuration Some programming experience (e.g. C, C++, C#, Python or similar) Strong communication skills - able to explain complex technical concepts clearly Desirable: Experience in regulated or embedded environments (e.g. gaming, payments, kiosks, industrial tech) Familiarity with OS imaging, system configuration or provisioning Experience integrating peripherals (USB, serial, network devices, etc.) Exposure to graphics, real-time systems, or performance-sensitive applications If you're interested in a role that combines engineering depth with customer impact, please apply now.