Customer Success Manager
Location: United Kingdom
Job Type: Full-Time
About Them: They are a dynamic and growing business that continually invests in their software solutions to meet the ever-changing needs of our customers. They pride themselves on delivering excellent customer service and retention, always putting the customers first.
Job Description: They are looking for a natural people person who can forge long-lasting working relationships with customers and enjoys being their trusted advisor and their ‘go to’ for advice about their software solutions and services.
Key Responsibilities:
* Carry out at least quarterly visits with customers to support their requirements, involving UK travel, some overnight stays, and excellent planning to optimize your days seeing multiple customers where geographically possible.
* Nurture customer accounts for upsell, cross-sell, and contractual revenue opportunities.
* Attend scheduled meetings with team members, including Line Managers, to discuss potential pipeline and ongoing activity.
* Maintain an appropriate level of knowledge of products, services, and technological developments to advise customers effectively.
* Liaise with internal stakeholders and discuss projects with development, web, support, and account management teams.
* Maintain high standards of record-keeping on our CRM.
* Achieve monthly, quarterly, and annual sales targets.
* Work alongside Marketing to deliver and optimize opportunities from campaigns.
Essential Skills & Experience:
* Sales experience (new business and/or account management).
* Experience in taking a consultative approach by understanding business processes and matching customer needs to deliver customer-focused solutions.
* Ability to communicate, present, and influence credibly and effectively at all levels of the organization, internally and externally.
* Excellent listening, presentation, and negotiation skills both face-to-face and on Teams.
Desirable Skills & Experience:
* Experience working with an ERP system.
* Knowledge of software implementation and training.
* Knowledge of the stockist, merchant, distributor, and wholesale sector.
Benefits:
* Car allowance
* Target-related bonus
* Private healthcare
* Hybrid/flexible working
* 25 days holiday plus 8 bank holidays
* Support for learning, development, and career growth
* Employee reward board to recognize great work
* Free on-site parking