Hotel Brand: Six Senses
Location: United Kingdom, London
As Spa Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness.
Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.
Duties and Responsibilities
As Spa Receptionist, I will assume full responsibility for the efficient operation in the following areas:
* Check and assist with the setup of daily operations of the spa reception according to Six Senses Spa standards.
* Make, reconfirm, and verify guest bookings and manage appointment cards or schedules for the following day.
* Greet guests on arrival and conduct check-in and registration procedures efficiently and friendly, using guest names whenever possible.
* Ensure the cleanliness and hygiene of the reception area and spa, concentrating on front of house areas.
* Remove and replace towels and amenities in the spa common areas (including wet areas) as needed.
* Ensure retail is offered appropriately to guests and the retail area is set up per standards.
* Answer telephone and email communications promptly.
* Upkeep Six Senses guidelines and standards of service and operation. Maintain and exceed performance benchmarks.
* Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Spa Receptionist, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results, including:
* High school diploma or equivalent and at least 2 years’ experience in luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
* Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I keep myself updated with the latest trends in fitness and wellness.
* Fluent in English; additional languages are preferred.
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Spa Receptionist at Six Senses London. It is not an exhaustive list of duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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