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Job role: Returns / Warranty Co-ordinator (Lates)
Location: Waltham Abbey
Hours: Full-time (Monday to Friday, 9am to 5pm), contracted 37.5 hours per week
Salary: £12.21 per hour (Salaried - paid monthly)
About Our Client: Centric Talent is currently recruiting for a Returns / Warranty Co-ordinator to join our client's team at their warehouse in Waltham Abbey. Our client is one of the UK's leading suppliers of bathroom, kitchen, and plumbing products, supplying products to retailers across the UK.
Job Overview: You will play a vital role in maintaining accurate Returns / Warranty Coordination across our national distribution network. Your focus will be on data accuracy, supporting warehouse operations, and resolving discrepancies quickly and efficiently to ensure the smooth running of the supply chain.
Structure: This role reports to the Warehouse Manager but will have close relationships with all other shift patterns.
The Ideal Person:
* Have good communication skills
* Have good attention to detail
* Be self-motivated, reliable, and have a 'can do' attitude
* Be able to work under pressure in a time-constrained environment
Key activities and responsibilities:
* Manage own brand spares in Waltham Abbey
* Support customer enquiries for warranty claims in collaboration with the customer service team
* Work with sales, customer service, quality, and warehouse teams to understand issues and protect customer service levels
* Check product specifications and compatibility according to business and customer requirements
* Communicate with customers to resolve warranty claims related to own brand products
* Examine goods returned from customers with the warehouse team
* Ensure good stock products are returned to their correct location
* Place all branded faulty goods in quarantine for inspection or return for credit to the manufacturer
* Strip down faulty own brand products for spares as needed
* Maintain accurate stock records for spare parts
* Prepare for and conduct regular stock takes following company procedures
* Perform general housekeeping duties
* Adhere to current Health & Safety guidelines
* Maintain up-to-date knowledge of products, technology, and regulations
* Perform any reasonable duties as requested by your Line Manager
Experience and education:
* Full understanding of all company procedures and requirements
* Excellent product knowledge
* Numeracy and literacy skills
* Customer-focused approach
* Good communication skills
* Team player
* Positive outlook
Benefits:
* 23 days holiday, increasing to 25 days after 3 years
If you believe you have the relevant experience, we'd love to hear from you. Apply today!
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