A leading IT Consultancy is seeking a Service Designer on a contract basis to work for a leading Government department.
This role is remote but occasional visit to client office for workshops or Team away days.
The Service Designer must have the following skills/experience:
professional agency, consultancy and/o client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services
A real breadth in your strategic design and technical expertise - from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes
A strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end-to-end services design practices
The ability to be highly independent, confident, and flexible to adapt to a fluid landscape.
The capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling
The aptitude to effectively manage and leverage project teams, illustrating the value that design can bring to the enterprise commercially and technically
Experience in converting insights and requirements derived from user research, business stakeholders and data analysis into practical execution. Aligning front to back of house experience design
A strategic approach to problem-solving and ability to think far beyond the user interface
Strong knowledge and proven practical execution of Customer Centric Design Principles
Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations
Experience in designing, service design blueprints, customer journey and empathy mapping
Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation
Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria
Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.
Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241
Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.
Knowledge of GDS standards