Are you ready to kickstart your career, earn while you learn, and make a real difference in your community?
At Stockton-on-Tees Borough Council, we’re not just offering you an apprenticeship - we’re offering a launchpad for your future. We are a bold, brave, and innovative council, united by our values — working as one team, embracing diversity, delivering on our promises, striving for excellence, and putting our community at the heart of everything we do.
Whether you're just starting out or looking for a fresh direction, our apprenticeships are designed to help you thrive. Every task you take on, every skill you learn, and every idea you share contributes to something bigger - creating better lives for our community.
We are looking for an Apprentice Income Collection Officer to join the Revenues, Benefits and Welfare Service as part of the Income Collection Team, to undertake recovery and enforcement action to maximise the collection of monies owed to the Council. This important role will include pro-actively contacting customers, making suitable payment arrangements, implementing deductions from benefits/earnings, referring suitable cases to the enforcement agents and assisting in the preparation of court papers, the successful candidate will work with offices across the Council to aid income collection. Please refer to the job description for a full list of the duties.
What skills and experience do you need?
We are looking for someone who is passionate about working for our community and has the following qualifications / experience:
* Minimum qualifications of 5xLevel 2 (equivalent to GCSE grade 4/C or above / Functional Skills Level 2) including English & Maths.
* Good communication and teamwork skills
* Commitment to the full duration of the apprenticeship — showing reliability, motivation, and readiness to balance work and study responsibilities
* Willingness to learn and develop new skills - apprenticeships are designed for those ready to grow through hands-on experience and training.Please outline in your personal statement how you meet this criteria.
Please note this post is subject to a BPSS check.
What can we offer you?
We offer our apprentices an excellent reward package including:
* A competitive salary while gaining a nationally recognised qualification
We pay our apprentices National Minimum Wage for Age:
Age 21 and over = £12.21 per hour
Age 18 to 20 = £10.00 per hour
Under 18 = £7.55 per hour
* 27 days annual leave per year (plus bank holidays).
* Learn from experienced professionals who are passionate about public service
* Access to mentoring, training, and personal development opportunities
* Discounts at high street and online retailers
* FREE Physiotherapy and Counselling services plus many other Wellbeing benefits.
* A modern office environment to work in, along with Hybrid Working options to work part of your week from home following completion of a 6-month probationary period
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.
If you would like an informal discussion about the post, please contact Leanne McGrogan, Income Collection Manager on leanne.mcgrogan@stockton.gov.uk or 01642 526820.
Apply Now!
Be bold. Be brave. Be the future of public service.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.
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