Overview
About the role
Are you an experienced and motivated contracts professional with a passion for delivering quality repairs services? We’re looking for a Repairs Contracts Manager to take ownership of the performance, quality, and compliance of our external contractors — ensuring our residents receive an efficient, value-for-money service every time.
This is a key leadership role within our Homes and Neighbourhoods team, overseeing multi-million-pound repairs contracts and leading a team of Contract Works Supervisors. You’ll be the main link between Plymouth Community Homes (PCH) and our contractors, managing relationships, monitoring performance, and driving continuous improvement across all responsive and void repairs.
It’s a great opportunity for someone who thrives on responsibility, enjoys collaboration, and wants to make a tangible difference to the homes and lives of our residents.
Responsibilities
* Take ownership of the performance, quality, and compliance of external contractors for repairs services.
* Oversee multi-million-pound repairs contracts and lead a team of Contract Works Supervisors.
* Serve as the main link between Plymouth Community Homes (PCH) and contractors, managing relationships, monitoring performance, and driving continuous improvement across all responsive and void repairs.
Qualifications
* Proven experience managing high-value contracts and contractor performance, ideally within social housing or construction.
* Understanding of contract administration, budget management, and performance monitoring frameworks (including KPIs and SORs).
* Confident communicator and negotiator, able to build strong relationships and challenge constructively to achieve best value.
* Organised, analytical, and proactive in identifying risks, resolving issues, and improving service delivery.
* Demonstrates strong leadership and mentoring skills, with the ability to motivate and support a high-performing team.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you
* Flexible working opportunities including flexi-time and hybrid working
* Excellent pension scheme with a high level of employer contributions
* Free, fully equipped onsite gym and changing facilities
* The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
* Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
* Free Employee Assistance programme, including free counselling
* Free annual flu vaccination
* Cycle to Work scheme
* The opportunity to work in a beautiful and vibrant part of the Southwest
* We support digital working with modern devices/smart phones
* Dress down Fridays, company quizzes, and charity events throughout the year
* Modern and spacious offices on a bus route, three miles from the city centre
* Daily visits from a local food van, and access to local Crownhill shops, M&S Foodhall, Co-op, Starbucks and Tim Hortons
How to apply
To Apply: If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Ian Howse, Head of Homes and Safety on 01752 388344.
This post is not suitable for job share.
Important dates
* Shortlisting Date: 11th November 2025
* Interview Date: 20th November 2025
Equal Opportunity
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
Living and Working in Plymouth
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