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Planning & service manager (bulk)

Buxton
Tarmac
Service manager
Posted: 15 September
Offer description

Are you passionate about logistics and ready to lead a high-impact function at the heart of our operations? We’re looking for a proactive and strategic leader to shape the future of our Planning & Order Taking team within the Cement & Packed Products business. This is a unique opportunity to drive innovation, streamline processes, and deliver outstanding customer experiences. If you thrive in a fast-paced environment and love solving complex challenges, this role offers the perfect platform to make a real difference.

What You’ll Be Doing

Leading the creation of a centralised planning and order taking function
Defining and implementing logistics best practices across process, technology and automation
Optimising routing, scheduling and load planning to improve delivery performance and reduce costs
Ensuring robust order-taking processes that eliminate load contamination risks
Collaborating with internal teams to align transport plans with supply chain needs
Managing performance of transport providers, including own-fleet and third-party carriers
Driving delivery KPIs such as OTIF (On Time In Full)
Resolving service issues and implementing solutions to maintain customer satisfaction
Leading continuous improvement initiatives to boost reliability and efficiency
Building strong relationships with hauliers, logistics partners and customers
Creating a seamless and positive experience for customers placing orders
Managing all communications into the Logistics Control Tower within agreed SLAs
Working cross-functionally to ensure alignment on goals and priorities

What You’ll Bring

A pragmatic and resilient mindset with a structured approach to problem-solving
Strong knowledge of relevant road legislation
Clear and confident communication skills
A passion for continuous improvement and delivering exceptional customer service
High standards of numeracy and literacy
Experience with logistics planning tools and systems
Excellent stakeholder management and relationship-building skills
A customer-first attitude with a focus on adding value
Strong collaboration and influencing capabilities
A commitment to team development and leadership

Your Functional Strengths

Proven experience leading a centralised logistics planning and order taking team
Familiarity with continuous improvement and a track record of successful change implementation
Deep understanding of logistics planning systems and processes

Experience / Education

It is desirable that applicants have:

Business degree level qualification or equivalent
Transport Certificate of Professional Competence
Chartered Membership of Chartered Institute of Logistics & Transport

In addition to this rolewe also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
Training and development opportunitiesInterested? Why not click here to find out more? Go on... are you ready to build your future?

Tarmac, a CRH company, is an equal opportunity employer.We arecommittedto creating aninclusivework environment for all employees andactivelyencourage applications from all sectors of the community.

Please click on the apply button to complete your application.Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

#Tarmac #TarmacCareers #Supplychain #Planning #Orders #Service #Customers #LI-CW1

Tarmac Trading Limited

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