Picking Supervisor About the role We currently have an opportunity for a Picking Supervisor to join our team. You will support and manage areas of the warehouse, shop floor, and Goods In department, ensuring all depot KPIs, targets, and objectives are achieved and exceeded. This role is key to maintaining high standards of efficiency, accuracy, and customer satisfaction. About Bestway Bestway Group is a diversified multinational family-owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan. Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East. Responsibilities: Supervise the team to deliver excellent customer service and meet KPI targets. Ensure daily pick targets are achieved and monitor progress. Cascade information from daily huddles to team members. Ensure pickers’ IDs are correctly inputted into scanners and download orders. Issue scanners to the picking team and oversee order assembly and marshalling. Identify and resolve short pick issues promptly. Ensure cage and pallet weights are accurate. Validate returns against original transactions and process credit notes the same day. Work collaboratively with team leaders and supervisors to achieve depot objectives. Maintain open communication and ensure team members understand expectations. Promote team development through coaching and ongoing training. Ensure adequate staffing resources to meet business needs. Deputise for the Team Leader when required. Carry out key holder responsibilities when necessary. The Ideal Candidate Experience in warehouse operations and picking environments. Sound knowledge of product areas. Highly organised with exceptional planning and prioritisation skills. Strong time management abilities. Proven track record in delivering excellent customer service and satisfaction. Strong leadership and team-building skills with clear delegation. Excellent verbal and written communication skills. Strong listening skills. A champion of the company’s core behaviours and values. Benefits Competitive salary Pension 30 days annual leave (including Bank Holidays) Onsite parking We understand that no applicant ever ticks every box, so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, diverse teams built from talented individuals with different backgrounds, identities, and experiences. If this is of interest to you and you would like to learn more, please do get in touch — we are looking forward to hearing from you.