Job Summary
What will I be doing?
The Advisors will liaise with suppliers, assisting them with their data submissions relating to our clients’ obligations under the Packaging, WEEE and Batteries regulations. The Advisor will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts.
The Advisors will liaise with suppliers of Data Insights’ customers to collect information by email, telephone, and live chat, as well as demonstrations and visit client sites to undertake weighing exercises. They will also interact with other departments within Valpak, as well as external organisations, and will therefore need excellent communication skills and a high level of professionalism.
Customer service
1. To produce written communication with clients and suppliers through emails and letters
2. To provide telephone support to clients and suppliers when collecting packaging weights information
Data cleansing and maintenance
3. To use in-house computer software to process packaging evidence information
4. To use MS Excel and CRM applications to check and improve accuracy of data within supplier database
Collection of packaging, WEEE and batteries data
5. To contact the suppliers of Data Insights’ clients to gain weights information by email
Understanding of the packaging, WEEE, and batteries regulations
6. To receive in-house training on the packaging, WEEE and batteries regulations
7. To provide support to the Account Managers in the calculation of the packaging, WEEE and Batteries waste submissions
Valpak company policies
8. To work within the guidelines of Valpak’s ISO accreditation and Risk Management Policies
9. To adhere to all of Valpak’s Health and Safety Policies
About you
You will be task driven and confident working with MS Excel (experience of analysing and manipulating large volumes of data is desirable) experience gained during education or employment. In addition, you will also have:
10. High standards of accuracy and attention to detail
11. Excellent communication skills both written and verbal, comfortable using email and telephone
12. High level of professionalism
13. An interest is environmental issues is desirable
14. Have a full, driving licence (or working towards) to enable you to travel to customer sites
15. Provide excellent customer service when dealing with clients and clients’ suppliers
16. Develop a good understanding of Data Insights’ services and processes
17. Provide a high standard of accuracy in collection and management of data
18. Minimum: Educated to at least A level standard or equivalent
19. Desirable: Educated to Degree level or equivalent.
Benefits & Rewards
20. Hybrid working available, happy to talk flexible working
21. Up to 10% bonus
22. Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
23. Critical illness, Life assurance & disability income protection
24. Option to join private medical insurance, subsidised gym membership, and bike to work scheme
25. Contributory pension scheme
26. Wellbeing initiatives and support including Wellbeing App access
27. MyPerks discounts platform
We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date.