We have an exciting opportunity for an International Reservations Concierge (German & English Speaking) to join our Reservations department at Holland America Line & Seabourn. This role forms part of fantastic team working in a hybrid way from home and in our offices based in Southampton.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements. This position will be considered on an office based, home based or hybrid basis.
The role
This position will be working with our luxury Seabourn and our premium Holland America Line cruises.
You will:
1. Take priority responsibility for all German Seabourn and Holland America Line in-bound and out-bound calls and emails in the UK & Europe market
2. Act as liaison between guests and any necessary departments, to ensure special requests and onboard needs are met
3. Complete translation tasks from German to English & vice versa.
4. Support the UK & European Seabourn and Holland America Line sales team with written and verbal communication with German speaking Travel Advisors and other internal and external relationships
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time 12 months fixed-term contract basis with the option to work in a hybrid, fully homebased or fully office based.
About you
Fresh ideas and different perspectives are what excite us most and support us to succeed. Alongside bringing these to the role, you’ll also need:
5. To be fluent in German & English
6. PC literate
7. Customer service skills
Being part of our team has its advantages…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help support your personal and financial health and wellbeing.
8. Recognition scheme with prizes and awards
9. Employee Discounted Cruising plus Friends and Family offers
10. Regular office events including live entertainment, lifestyle events and charity partner fundraisers
11. Extensive learning and development opportunities
12. Employee-led networks
13. Employee Assistance and Wellbeing programmes
14. Company paid Health Cash Plan and health assessment
15. In-house Occupational Health help and access to digital GP
16. Life Assurance
17. Parental and adoption leave
18. Employee Shares Plan
19. Electric Car and Cycle to Work schemes
20. Onsite restaurant offering range of healthy cooked and grab and go meals
21. Discounted retail and leisure via discounts portal
22. Minimum 25 days leave, bank holiday allowance and holiday trading scheme
23. Contributory Defined Contribution Pension scheme
24. A friendly welcome with help settling in
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