Complaints Officer
Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, NG178DA
Start Date: ASAP
Contract Duration: 6+ Month
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 25.04 per hour
Job Ref: OR16890
Job Responsibilities
Collect and review information about complaints.
Acknowledge complaints in writing.
Help draft responses and investigation notes for complaints.
Ensure complaints follow the Housing Ombudsman Service's guidelines and the council's policy.
Prepare complaint information for the Housing Ombudsman Service.
Support the implementation of recommendations and actions from complaints.
Maintain accurate records of complaints.
Person Specifications
Must Have:
Attention to detail.
Good written communication skills.
Ability to follow procedures and guidelines.
Nice to Have:
Experience in complaint handling.
Knowledge of the Housing Ombudsman Service's Complaint Handling Code.
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