Overview
We have an exciting opportunity for a Customer Liaison Manager to join our Customer Care team within our East Midlands region. The candidate will spend the majority of their time at allocated sites, ensuring our homes are defect free before and after customers move into their new home. The Customer Liaison Manager will focus on sites throughout the region, mainly in the Nottingham and Leicester areas, with some outlier sites in Buxton and Sleaford.
Responsibilities
* Manage and continually improve the Customer Service experience for Keepmoat customers to support our goal of delivering a 5-star builder standard and leadership in customer service in the homebuilding industry.
* Carry out quality control inspections across dedicated sites, liaising with internal and external stakeholders to ensure completion of agreed defect rectification.
* Record inspection results and report back to stakeholders on outcomes.
* Attend and chair weekly sales and construction meetings.
* Attend NHBC claim investigations as required, ensuring all findings are recorded in the appropriate systems.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, knowledge & experience
We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has experience in a similar role with a housebuilder. They will be creative and use their organisational and planning skills within a Customer Care environment, with a first class understanding of the expected fit and finish of a new home. Passionate about providing the highest quality customer care, the successful candidate will have strong customer-facing experience coupled with a delivery focus. They will be collaborative and capable of communicating with different stakeholders and managing internal and external stakeholders to ensure a quality customer experience.
Experience within a similar role in the housebuilding/construction industry (Customer Relationships Manager, Quality Assurance Inspector, etc.) is essential, as well as the ability to work between allocated sites. A full UK driving licence is required, and a company car or car allowance will be provided.
Why work for us?
At Keepmoat Homes we pride ourselves on being a great place to work. We aim to attract, motivate and retain the best people who can deliver the best service for our customers.
* Competitive rates of pay and regular pay reviews.
* Bonus Scheme linked to team and company performance.
* Staff offers including holidays, health club memberships and days out.
* Development opportunities to progress your career.
Our values
Our values are the foundation for our vision and the benchmark for our achievement.
* Straightforward
* Collaborative
* Passionate
* Creative
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