Ground Terminal Technical Ops Engineer, Amazon Leo Ground Systems
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
Have you ever wanted to become involved in the global rollout of satellite earth stations for a high-performance satellite constellation? We are looking for a Satellite Ground Technical Operations Engineer to join Amazon Leo's ground gateway terminal operations team. You will lead efforts to ensure high performance ground gateways are able to continuously serve our broadband customers by investigating faults and anomalies, both remotely and on‑site at our gateway terminals. You will collaborate with other subject matter experts to develop the tools and procedures necessary to support this global endeavor.
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.
Key Job Responsibilities
* Address and remediate antenna faults, alarms, and anomalies
* Perform on‑site fault analysis and troubleshooting of gateway antennas
* Maintain and/or update antenna calibrations as necessary
* Perform software updates/upgrades of antenna components
* Manage tactical interactions with partners to ensure milestones, deliverables, and technical artifacts are technically compliant with project objectives and programmatic requirements.
* Work with stakeholder teams to maintain operational terminals in sync with organizational goals.
* Develop team training plans and materials.
* Communicate regularly with senior management on status, risks and change control.
* Focus on our efforts in the EMEA region
A day in the life As a Gateway Terminal Technical Ops Engineer, you will provide both remote and on‑site leadership to analyze, fix, and maintain our gateway antennas across the world. You will address tickets generated by our automated monitoring systems; providing critical feedback to dial in and improve our systems. You must be willing to travel (up to 50%) to our gateways in order to address physical problems and troubleshoot faults and anomalies. Your contributions will keep our systems capable of serving our customers. These systems provide mission critical communications with Amazon Leo satellites. Ground terminals include state of the art tracking antennas, modems, and innovative support systems.
About the team The Ground Systems team is responsible for the architecture, design, build, installation, and operation of globally located Leo Ground and TTnC terminals. Our Ground Gateways enable high data rate, low latency communications between Leo points of presence and our Low Earth Orbit Satellite constellation. The team works closely with Ground Infrastructure Services, Networks, Regulatory, Payload Test, and RF Systems teams to ensure Leo provides a seamless customer experience.
Basic Qualifications
* Experience working in satellite communications ground systems and operations
* Work experience in design and commission of radio/mobile telecommunications/RAN installations or SATCOM earth stations.
* Network integration experience in troubleshooting and on‑site support.
* Ability to solve problems at their root, stepping back to understand the broader context.
* Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
* Bachelor's Degree in RF, Aerospace, or other technical discipline or equivalent experience
Preferred Qualifications
* Experience with satellite communications earth stations or network development, deployment, and operation
* Ka-band experience as related to earth/ground station infrastructure
* LEO and/or MEO satellite systems experience.
* Excellent technical, problem‑solving and communication skills
* Ability to communicate in multiple languages
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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