Description
Senior Reservations Assistant
* Rate of pay £12.70 per hour
* Plus tips (paid weekly)
* Permanent contract 32hr week and based in our Head office in north cornwall,
Were looking for an experienced reservations assistant that has a minimum of two years' proven reservations experience to support the reservations manager and reservations supervisor in a busy reservations office.
Duties and Responsibilities
TEAM – inspires and motivates
· Setting the tone for the team by leading by example.
· Sharing ideas and making suggestions to improve standards and procedures within the department.
· Supporting the team with queries.
· Being positive and curious in your approach to your ways of working.
· Communicating to the team any changes or updates.
CUSTOMER – putting the customer at the heart of everything
· In addition to taking reservations, leading group and third-party bookings for rooms and table by liaising between in house teams and the customers
· Overseeing special events booking
· Reviewing and managing table availability
· Actioning diary settings
· Supporting team training
· Taking the lead with customer issues in the absence of the supervisor or manager.
· Having excellent knowledge of our rooms, restaurants, and cookery school
· Overseeing coverage of E-commerce queries
· Coordinating guest stays, offering additional services and packages, noting guest requests and preferences.
· Identifying and recognising VIP guests,
· Demonstrating excellent sales skills
FINANCIAL - commercially minded and maximising profits
· Monitoring rates
· Supporting the businesses financial performance by ensuring maximum opportunities to grow revenue are available.
· Ensuring all maximum online availability.
· Supporting with restaurant and room weekly sales reports
· Sharing weekly financial information with the team to engage and motivate.
· Maximising occupancy for accommodation
benefits
* staff discounts. You'll get discount in our restaurants, shops and online and discounted hotel stays and cookery courses. cookery courses.
* Brilliant tips. On top of your salary you'll earn tips, paid weekly into your bank.
* Holiday. You'll get 28 days paid holiday every year which increases after 2 years
* Free meal for two. After one year with us, you'll get a complimentary 3 course meal for two people in one of our restaurants every year.
* Pension scheme. To help save for your future, you’ll be automatically enrolled in our pension scheme after your first 3 months.
* Employee Assistance Programme. Wellbeing and engagement platform offering support, counselling sessions and retail discounts online and on the high street.