We're Hiring: 1st Line Operational Risk Specialist
Location:
Birmingham or Milton Keynes |
Full-time
|
Home Finance Distribution - Banking Sector
Are you passionate about getting things
right the first time
? Do you thrive in a fast-paced environment where
risk, training, and compliance
go hand-in-hand with
excellent customer outcomes
?
We're looking for a
1st Line Operational Risk Specialist
to join our mission to build a
best-in-class, customer-first
culture. You'll play a key role in embedding risk control excellence across our Home Finance Distribution team-shaping training, monitoring performance, and ensuring regulatory confidence.
What You'll Be Doing:
* Partnering with the
Head of Home Finance Distribution
to drive a culture of quality and compliance.
* Managing and monitoring our
Training & Competence Scheme
and
mandatory learning programmes
.
* Assessing advice suitability and ensuring customer outcomes hit the mark.
* Working closely with
Compliance, Internal Audit, and External Auditors
during reviews.
* Identifying training gaps and recommending improvements to policies and processes.
* Leading
incident escalation, risk event reviews, and root cause analysis
.
* Providing clear, actionable performance metrics aligned with our control frameworks.
* Reviewing
customer and broker complaints
to spot trends and influence change.
What You'll Bring:
* Strong knowledge of
UK mortgage and home finance regulation
.
* Solid understanding of
banking operations
,
risk frameworks
, and the
Three Lines of Defence model
.
* Confidence in navigating
Conduct Risk
,
Consumer Duty
, and group compliance policies.
* Ideally,
Competent Supervisor status
or equivalent experience in a regulated environment.
* A proactive, analytical mindset with a passion for doing things better-every time.
Why Join Us?
* Be part of a growing, forward-thinking team that's redefining what excellence looks like in Home Finance.
* Have a real impact-your insights will shape how we protect customers and deliver value.
* Work in a culture that supports
learning, growth, and innovation
.
Ready to take the lead on 1st Line Operational Risk?
Apply now and help us build a safer, smarter, and stronger future for our customers.