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Location: Broughton Astley (Onsite 5x days per week)
Length: 11 months
The Field Resource Controller will assist in scheduling, dispatching, and monitoring field operatives to ensure timely and effective deployment as well as contacting and liaising with end-users. This role requires strong organisational skills, clear cross-functional communication and the ability to work in a fast-paced environment.
Scheduling & Dispatch:
* Call end-customer sites to both arrange and confirm scheduled visits.
* Maintain and drive schedules for field operatives.
* Allocate jobs to available field operatives with consideration to capacity and location.
* Communicate job details clearly and accurately to field operatives.
* Respond to incoming requests for service from field operatives and end-customers and update schedules accordingly.
Monitoring & Communication:
* Act as a primary point of contact for field operatives and end-customers, providing support and information and act as escalation point.
* Supervise team consisting of Field Operatives and Scheduling Coordinators
* Monitor the progress of ongoing jobs and update relevant systems.
* Proactively identify, capture and report any potential delays, issues, or discrepancies.
* Ability to liaise across multiple departments and teams.
Administrative Support:
* Accurately validate call de-briefing data and manage call closures accordingly within the toolset.
* Assist in preparing reports on field activity, job completion rates, and other key metrics.
* Perform other administrative tasks as assigned to support the field operations team.
* Interact with clients to confirm appointment details or provide basic updates, under supervision.
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
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