Service Manager - Tameside
Location: Maple House, Lilly St, Hyde, SK14 5BQ
Working Hours: 37 hours (24 hour service)
Contract Type: Permanent
Salary: £35,520 - £51,060 per annum
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the service:
Maple House is a 24/7 service supporting both adults aged 18 or over in their recovery journey towards independent living. We have 12 self-contained flats with communal areas. We support people in identifying their goals using support plans and work holistically in partnership with the person to reach their goals.
We provide 24/7 mental health recovery support. We work with individuals to identify their needs and then tailor support. This could include:
1. Daily living skills (shopping/cooking/cleaning etc.)
2. Medication support and education
3. Mental health support
4. Education (college, courses etc.)
5. Work and volunteering
6. Support to attend appointments (hospital/GPs etc.)
7. Support to access additional support such as drug and alcohol services
8. Housing
9. Therapeutic activities (football/pool groups)
10. Physical health (joining gyms/health and wellbeing classes)
Purpose of the Role:
The Service Manager is responsible for the day‑to‑day management, quality, safety, and operational delivery of a CQC‑regulated supported housing service for adults with severe and enduring mental health conditions. The role ensures that high‑quality, person‑centred support is delivered in line with CQC standards, safeguarding requirements, local authority commissioning expectations, and best practice in mental health recovery.
Key Responsibilities:
Service Leadership & Operational Management
11. Lead and manage the supported housing service in line with CQC regulatory requirements, ensuring full compliance with the Health & Social Care Act 2008 (Regulated Activities) Regulations.
12. Provide strong, visible, trauma‑informed leadership that promotes a culture of dignity, respect, inclusion, safety, and recovery.
13. Maintain accurate records, audits, and reports to evidence high‑quality care and continuous improvement.
14. Ensure the service meets KPI targets set by commissioners, including occupancy levels, outcomes, safeguarding compliance, and service quality indicators.
Staff Management & Development
15. Line‑manage and supervise Support Workers, Senior Support Workers, and other onsite staff.
16. Lead recruitment, induction, training, and ongoing development of staff to ensure a skilled, confident, and resilient workforce.
17. Deliver or oversee regular supervisions, appraisals, team meetings, and performance management processes.
18. Model psychologically‑informed and trauma‑informed approaches to challenge behaviours and promote positive risk‑taking.
Quality, Compliance & Safeguarding
19. Ensure the service consistently meets CQC’s five key domains: Safe, Effective, Caring, Responsive, and Well‑Led.
20. Oversight of care planning, risk assessments, incident reporting, medication management, and safeguarding processes.
21. Conduct regular audits of documentation, health and safety systems, and environmental standards.
22. Work closely with the Registered Manager to prepare for inspections and implement improvement plans.
Person‑Centred Support & Recovery
23. Ensure all individuals have co‑produced, holistic, outcome‑focused support plans tailored to their mental health needs, recovery goals, and risk management requirements.
24. Promote collaborative working with mental health teams, social workers, housing officers, and families.
25. Lead proactively on complex case management, including crisis planning, hospital discharge, and transitions.
26. Ensure the service champions independence, tenancy sustainment, wellbeing, social inclusion, and meaningful activity.
Partnership & Multi‑Agency Working
27. Build strong professional relationships with NHS mental health services, social care teams, AMHPs, crisis teams, police, voluntary sector partners, and safeguarding teams.
28. Represent the service at MDT meetings, provider forums, contract monitoring meetings, and case conferences.
29. Ensure timely and effective communication with stakeholders and commissioners.
Finance & Resources
30. Manage service budgets in line with organisational policies.
31. Monitor staffing levels, overtime, agency use, and resource allocation to ensure safe and efficient service delivery.
32. Support income management, rent collection, and housing‑related administrative tasks.
About you:
Essential
33. Experience managing supported housing, mental health services, or CQC‑regulated services.
34. Strong knowledge of mental health conditions, recovery models, trauma‑informed practice, and positive risk management.
35. Proven ability to lead teams, manage performance, and drive quality improvements.
36. Understanding of CQC regulations, safeguarding legislation, and Health & Social Care Act requirements.
37. Experience of working with adults with severe and enduring mental health conditions.
38. Excellent communication, organisational, and problem‑solving skills.
39. Ability to work flexibly, including participation in an on‑call rota.
Desirable
40. Level 5 Diploma in Leadership & Management for Adult Care (or willingness to complete).
41. Experience working within supported housing frameworks or with local authority commissioning teams.
42. Training in MAPA, PMVA, or other de‑escalation approaches.
43. Experience with psychologically informed environments (PIE) or trauma‑informed care models.
To view the full job and person specification, please
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
44. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
45. Pension scheme with 4.5% employer contribution, matched up to 6.5%
46. Life assurance (3× annual salary)
47. Enhanced sick pay and family-friendly pay
48. Birthday leave and the option to buy up to 5 extra days’ annual leave
49. Professional fee reimbursement for relevant qualifications
50. 24/7 online GP access and Employee Assistance Programme
51. Recognition and long service awards via our and portals
52. £500 bonus
53. Cycle to Work scheme and Credit Union membership
54. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
55. Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team:
Closing Date:
2026-02-18