Join to apply for the Customer Service Lead role at Sharpsmart UK
2 weeks ago Be among the first 25 applicants
Join to apply for the Customer Service Lead role at Sharpsmart UK
Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. An essential service provider to Healthcare, Daniels Health & Sharpsmart were founded with the vision of “making healthcare safer” – we have achieved this through innovative safety products and clinically-focused waste services that lead the industry.
Above is our “why”; our “how” is delivering the highest standard of service we can, which is why we’re looking to strengthen our Customer Service team. The candidate we’re looking for is someone who takes ownership and is comfortable with leading others, who has self-driven initiative and a “do what it takes” attitude to deliver a right-fit solution for our customers. As a growing company, we are looking for someone who wants to grow with us and use a lead role as a stepping stone to refine their skills and prove their ability to do what it takes.
Working hours for this role are Monday to Friday 37.5 hours
Take a look at what our team have to say: Our Culture | Sharpsmart
Key Responsibilities
* Managing all customer interactions through calls, emails and cases and in a timely and professional manner within an agreed service level
* SLA performance and reporting
* Process adherence, receiving, documenting, investigating and resolving all requests/complaints in line with SLA
* Ensuring cases are raised in line with guidelines, conducting full root cause analysis
* Review and interpret Power BI reports, files, records, and other documents to obtain information to respond to requests.
* Coordinate timelyadditional stock requests as per the processes
* Data gathering, analysis and cooperation with other key roles
* Encourage and gather Customer feedback
* Constantly look for new ways to better/improve the customer experience and looking at customer service trends.
* Involvement in bid's and tender solutions
* Customer site visits
Candidate Profile
* Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience. You will directly interact with our customers to deliver a quality customer experience.
* Self-motivated to problem-solve and drive resolutions for our customers
* Flexible, adaptable and able to prioritize, no two days are the same!
* Strong attention to detail in checking work quality and accuracy
* 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
* Intermediate to Advanced computing skills (Microsoft office etc.)
* Salesforce experience would go a long way!
* Good communication skills both written and verbal with record-keeping discipline
* Proven experience in improving processes and procedures
* Driving license & ability to commute to Spennymoor
What We Offer
* Competitive salary package plus bonus potential
* Private Healthcare and Dental care options via a globally recognised provider
* Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink plus much more.
* Genuine investment throughout your career for professional development
* Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Sharpsmart UK by 2x
Get notified about new Customer Service Lead jobs in Spennymoor, England, United Kingdom.
Newcastle Upon Tyne, England, United Kingdom 2 weeks ago
Customer Service Advisor - Washington FTA - (423R)
Washington, England, United Kingdom 1 week ago
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Customer Experience Support - Stockton-on-tees
Billingham, England, United Kingdom 22 hours ago
Newcastle Upon Tyne, England, United Kingdom 1 day ago
Billingham, England, United Kingdom 22 hours ago
Customer Experience Support - Stockton-on-tees
Stockton-On-Tees, England, United Kingdom 2 weeks ago
Stockton-On-Tees, England, United Kingdom 1 week ago
Newcastle Upon Tyne, England, United Kingdom 5 days ago
Spennymoor, England, United Kingdom 3 days ago
Richmond, England, United Kingdom 2 weeks ago
Customer Service Representative- AI Trainer
Seaham, England, United Kingdom 4 months ago
Newcastle Upon Tyne, England, United Kingdom 18 hours ago
Newcastle Upon Tyne, England, United Kingdom 4 weeks ago
Seaham, England, United Kingdom 2 weeks ago
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Sunderland, England, United Kingdom 1 day ago
Durham, England, United Kingdom 20 hours ago
Tyne And Wear, England, United Kingdom 2 weeks ago
Thornaby-On-Tees, England, United Kingdom 1 week ago
Newcastle Upon Tyne, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 2 months ago
Newcastle Upon Tyne, England, United Kingdom 1 month ago
Middlesbrough, England, United Kingdom 1 week ago
Gateshead, England, United Kingdom 3 weeks ago
Tyne And Wear, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 1 month ago
Middlesbrough, England, United Kingdom 6 days ago
Darlington, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr