Overview
We are seeking a highly organised and customer‑focused Aftersales Advisor to join our team. This is a varied and integral position within the business, encompassing service advising, CRM and bookings management, assisting parts and bodyshop coordination. The successful candidate will act as a central point of contact for customers, managing the full aftersales journey from initial enquiry, booking, through to completion of work and follow‑up.
Responsibilities
* Coordinate workshop schedules to maximise efficiency.
* Maintain accurate customer and vehicle records.
* Support sourcing and allocation of parts.
* Assist with the organisation and communication of bodyshop repairs.
* Work closely with technicians, suppliers and external partners to progress all work efficiently.
* Deliver a consistently high level of customer service and communication throughout.
Benefits
* Enhanced Holiday Entitlement – 33 days including bank holidays
* Industry‑leading Maternity, Paternity and Adoption Pay
* Career Development
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day a year paid voluntary / community work
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes or adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.
Location: Rolls‑Royce Motor Cars Egham Aftersales, 5‑6 Ten Acre Ln, Egham, Surrey, United Kingdom, TW20 8RJ
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