Location: Midlands, East Midlands, Northwest (Relocation Package available).
Note: Only candidates currently at Operations Director level within the hospitality sector will be considered.
My client is an established and financially stable leisure hospitality business with a strong reputation and an exciting future. They are seeking a Senior General Manager for a key site in the Midlands, East Midlands, Northwest.
This is a critical role reporting closely to the Senior leadership team to ensure the efficient and profitable running of the site. The successful candidate will be responsible for improving site performance, maximizing sales and profit, and driving strategic initiatives to optimize operational efficiency.
The site is large and diverse, featuring restaurants, bars, bedrooms and outdoor activities, essentially a mini world within a world. This is a key hire for the business and a fantastic opportunity to learn the operation from the ground up and progress towards an Operations Director position.
Key Responsibilities
* Identify and implement opportunities to improve efficiency, minimise costs, and maximise revenue.
* Establish clear communication plans to ensure messages are shared consistently and in a timely manner.
* Handle customer complaints within acceptable timescales and implement measures to prevent recurrence.
* Use initiative and experience to make speedy, sound decisions.
* Drive change with a positive attitude, creating focus and energy for teams to follow.
* Lead by example and promote a customer:friendly environment across the site.
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