Join EACH as our new Head of Fundraising Operations
Are you passionate about operational excellence and supporter experience? EACH is seeking a strategic and collaborative Head of Fundraising Operations to lead our fundraising operations and help deliver our new four-year strategy centred on audience and insight.
About the Role
This pivotal role oversees our fundraising database, insight, supporter care, and governance. You’ll work across EACH teams to improve systems and processes, increase income, and deliver meaningful donor experiences.
Key Responsibilities
* Lead and develop our fundraising data strategy and CRM systems
* Deliver impactful reporting and data analysis to support fundraising campaigns
* Champion excellent supporter care and stewardship journeys
* Ensure compliance with fundraising regulations and UK GDPR laws
* Provide inclusive leadership and line management to direct reports
What We’re Looking For
* Strong understanding of charity fundraising regulations and UK GDPR
* Experience with fundraising CRMs (e.g. Raiser’s Edge), SQL, and Power BI
* Proven ability to manage CRM-related projects and lead customer-facing teams
* Excellent organisational, analytical, and relationship-building skills
* Commitment to inclusive leadership and safeguarding practices
Want to see what it is like to be a part of our Fundraising team at EACH? Please click here .
To take a tour of all three of our hospices please click here .
Location: Flexible / hybrid – the role can be based at any of our three hospices. The postholder will have direct reports based in Ipswich and Cambridge, so time spent in these locations will be essential.
Please specify preferred base location when applying:
Milton
Church Lane, Milton, Cambridgeshire,
CB24 6AB
The Nook
Pigot Lane, Framingham Earl, Norfolk,
NR14 7PX
The Treehouse
St Augustine's Gardens, Ipswich, Suffolk,
IP3 8NS
Interested in Learning More Before You Apply?
At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments, have an informal discussion, or even arrange a tour of the hospice (where applicable) before submitting an application.
If you’d like to find out more or make a request, please contact the Recruitment Team by email or phone 07442 465971.