Job Title: Social Media Specialist - Afternoon and Evening Job Description Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences. Location: Permanently site based, at our Belfast VR Hub (BT1 3NR). Hours: 40 hours paid production scheduled between 1pm - 10pm, Monday to Sunday. Salary: £12.25 per hour additional perks and company benefits to help support your unique lifestyle. Must be fluent in English (C1 _CEFR level_ ) What you will do in this role Our team connects and engages with users on a global scale, via a range of communication channels including Social Media, Chat platforms and voice, to provide support on an array of innovative VR technologies and products. Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by: Provide a 'white glove' experience, to customers via phone / online forums, social media platforms and product review platforms. Owning and resolving issues for customers using the tools and resources provided. Deliver assistance in an engaging manner - supporting customers at all experience levels Provide professional responses to user comments and questions and resolution of problems and issues Truly become an ambassador of the Client and their products, by embracing culture and tone of voice, within every social interaction delivered. Help identify opportunities to reduce customer effort and drive User satisfaction. Identify and understand customer pain-points, at the earliest opportunity. Monitor forum channels; reviewing, identifying issues or concerns and escalating/actioning situations as appropriate. Actively contribute to a knowledge base of resolution. Providing engagement activity support and overall community management services. Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the client and their products' brand personality, answering all questions posed fully and accurately. Create and promote engaging responses that encourage participation Develop user-generated content to ensure that the online community is achieving its goals. Your qualifications Concentrix is a great match if you: Have professional experience or an in-depth understanding of social media support Fluent in English (B2 CEFR level) Have the availability to work 5 days per week, between 1pm - 10pm Typing speed 55 WPM and accuracy of 95% Experience or interest in virtual reality gaming is desirable What's in it for you Discount on car and home insurance with AXA! 28 days paid holidays. Refer a friend incentive. Employee Assist Program- a range of support and resources, accessed free. Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources. PUREGYM Discount & 0% joining fee. Free healthcare cover for you and your dependents with pension (after one year) UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents. Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Career growth and personal development This full-time position is a great opportunity to expand your career and experience the power of what's next while developing "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. Experience the best version of you If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k Game-Changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer. _Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._ Eligibility to work In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position. Location: GBR Belfast - Maysfield Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)