Responsibilities
* You will meet and greet our spa guests and ensure their needs are catered for from moment they arrive to the moment they leave.
* Accurately complete all reception and booking documentation and operate the spa computer systems competently.
* Take reservations and enter bookings on the system
* Follow procedures for cashing up and banking
* Maintain, develop and monitor the client database
* Ensure phones are answered in a timely, efficient and friendly manner.
* Ensure all check-in and out procedures are followed for all spa guests and provide them with full orientation of the facilities.
* Provide refreshments to all guests throughout their time in the Spa.
* Provide and maintain first class customer service.
* Maintain exemplary standard of personal appearance and uniform standards at all times.
* Prepare and deliver non-therapist treatments.
* Maintain immaculate presentation and cleanliness of all public spaces.
* Be pro-active with retail sales and upsell products and treatments.
* Demonstrate exceptional product and service knowledge.
* Maintain adequate provision of towels, robes and slippers, within the spa changing facilities and all used item bins are emptied regularly.
* Ensure all customer feedback is directed to the appropriate person for resolution.
* Take payments for any retail products and refreshments bought by guests.
* Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
* Be aware of and follow all Health and Safety procedures at all times.
* To focus on the guest experience at all times and continually strive to delight time after time.
* To see each guest as part of a long-term relationship not a onetime event.
* To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
* To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
* To encourage our team to contribute to excellent working conditions for all.
* To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Desirable / Qualifications
* Excellent time management with great attention to detail and highly organised
* Excellent communication both face to face and over the phone
* Reliable and able to work under pressure and follow instruction
* Flexible approach to work
* Thrives on providing excellent Customer Service.
* Polite, welcoming and informative
* Confident and approachable with high standard of personal appearance
* Respectful and helpful
* Calm and resilient
* Takes pride in work
* GCSE English and Maths grade 4/C or above
* Microsoft Office suite, Beginner Level
Benefits
* Discounts across the resort, including family and friends
* Free onsite parking
* Free staff meal whilst on shift
* Uniform provided (if required for role)
* Progression and career development opportunities.
* Pension Scheme
* Free use of gym and pool
* Access to wellness programmes
* Share of resort service charges on a monthly basis
* Extra day holiday after 2 years
#J-18808-Ljbffr