Technical Onboarding Consultant Location: Bridgend (Hybrid – homebased/ office / travel across UK & Ireland
We’re looking for a Technical Onboarding Consultant to join a high-performing consulting team, responsible for delivering seamless onboarding experiences for new clients. From day one, you’ll act as the trusted technical advisor, owning the client relationship post-sale and ensuring their technical needs are fully understood and addressed.
Oversee the configuration and integration of client systems, ensuring seamless alignment with our infrastructure.
Act as a trusted advisor, providing expert support and guidance to clients during the initial stages of their partnership to establish a solid foundation.
Establish and implement robust security protocols, including customised access controls and configurations, to ensure compliance with both client requirements and our standards.
Oversee the secure and respectful deactivation of client accounts and services.
Manage data transfer or return processes, adhering to privacy and security protocols.
Produce high-quality documentation, including transition plans and service reports, to maintain clarity throughout the process.
Identify and implement automation opportunities, reducing manual effort and improving client satisfaction.
Demonstrated experience in service transition, onboarding, or technical customer-facing roles such as solutions engineering or service desk operations.
Understanding of ITIL principles, with practical application in service transitions.
Proven ability to identify risks, resolve conflicts, and deliver solutions that align with client and business objectives.
Commercial awareness of IT services, SLAs, and contract management.
Full UK driving licence.
Delivering high-quality, compliant, and compelling onboarding and transition processes on time.
We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.