Shift Lead - Food - Sunbury Cross Simply Food
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All the details
Work Pattern:
* Week 1
o Monday: 05:00–13:00
o Tuesday: 10:00–18:00
o Wednesday: 10:00–18:00
o Friday: 14:30–22:30
o Saturday: 14:30–22:30
* Week 2
o Sunday: 10:00–18:00
o Tuesday: 14:30–22:30
o Wednesday: 14:30–22:30
o Thursday: 10:00–18:00
o Friday: 05:00–13:00
Responsibilities
* Lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resources to Serve, Sell and Fill.
* Lead the floor in the absence of the Colleague Manager.
* Coordinate resources to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
* Coach colleagues on One Best Way and drive productivity for store opening.
* Allocate resources effectively to deliver a quick payment experience.
* Ensure daily operational processes are implemented efficiently at correct times.
* Coordinate team to deliver a clean, safe and well‑presented store.
* Create a great team atmosphere that is inclusive of everyone.
* Role model great Customer Service.
* Model M&S behaviours and colleague expectations across the store.
* Support Colleague Managers by sharing observations to help deliver high performance and recognise great colleagues.
* Support nearby stores if operationally required.
* Act as key holder and answer call‑outs as required.
* Handle tasks related to opening and closing of the building including receipt of vehicles, temperature controls, logging operational issues, cash handling, and TSL compliance during peripheral hours.
* Manage in the absence of the next level leader when required.
* Champion new ways of working with an open mindset and positive attitude.
* Lead colleagues in task prioritisation with customer focus.
* Plan, allocate, and follow through on task delivery to a consistent standard.
* Drive on‑the‑job productivity.
* Coach and give feedback to colleagues.
* Use MI to take action to drive performance.
* Help maintain a safe and legal environment for colleagues and customers.
* Support delivery of an inspirational, consistent visual customer journey in‑store.
Key Accountabilities
* Deliver great standards and service by putting the customer first.
* Act on customer feedback to deliver improvement.
* Ensure delivery of brilliant basics.
* Coach the team to deliver excellent standards of product presentation.
* Support the delivery of plan A.
* Provide regular and timely feedback to line manager to support colleague performance.
* Support with the training and coaching of colleagues maximising digital tools and channels.
* Identify colleagues for recognition and celebrate success within the store.
* Provide feedback to IG to improve colleague experience.
* Support the Team Manager with delivery of store selling and cost targets by utilising MI to identify opportunities and taking action.
* Role model new ways of working through the use of digital tools.
* Allocate resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
* Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectation.
* Maintain a safe and legal store environment.
* Support visual merchandising updates across all launches, events and campaigns.
Key Capabilities
* Understands how M&S operates, its strategy, future and the role they play.
* Effectively manages own reactions and responses around change.
* Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
* Sets performance objectives for self in conjunction with line manager and in line with business plans.
* Takes accountability for planning and managing own work efficiently to ensure objectives are met.
* Treats all colleagues fairly, understanding that different people provide different perspectives and have different needs.
* Builds positive relationships by being a good listener and getting to know people by establishing a connection.
* In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills / Experience
* Support the delivery of excellent customer service and KPIs across the store.
* Good level of digital capability and can access and utilise relevant systems.
* Good knowledge of the commercial operation, brilliant basics and operational excellence.
* Current working knowledge of all VM principles.
* A good communicator with the ability to build relationships and work within a team.
* Good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
* Maintain high presentation standards, attention to detail and deliver on time, right first time.
* Interpret data relevant to the role.
* Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Retail
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