Job Description - Housing Concierge (25848)
Working across our services in Workington and Cockermouth
Permanent, Full time (37.5 hours per week), four on, four off rotation
Salary: £24,638 per annum [pro rata], with benefits including Health Cash Plan
Home, a place where you belong
Are you a night owl? Prefer working through the night? We’re looking for dedicated night workers who stay alert and committed to safety. If you’re energetic and vigilant, this role is for you!
We’re hiring Supported Housing Concierges to join our teams. You’ll support vulnerable customers, including those with complex care needs, ensuring their safety, maintaining secure and welcoming buildings, and fostering good relations with neighbors.
Typical shift as a Housing Concierge
* This role involves more than just security or CCTV monitoring; it’s about active support and safety management.
* You’ll be the first point of contact for customers when other support isn’t available.
* Manage health and safety by patrolling, checking fire doors, and ensuring premises are secure.
* Respond promptly to suspicious activity or emergencies, raising alarms and engaging emergency services when needed.
* If time permits, assist with cleaning tasks, including sweeping and mopping.
Enjoy the satisfaction of making a positive difference in our customers’ lives, working for one of the UK’s top ten Great Places to Work!
You bring
* Calmness under pressure and excellent communication skills
* A passion for supporting vulnerable individuals, possibly from public service or military background
* Interest in people, keen observational skills to notice behavioral changes
* Confidence in intervening sensitively to prevent issues
* Ability to work independently and as part of a team, with support from wider teams including out-of-hours emergency support
* A vehicle insured for business purposes (mileage paid by us)
Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.
Join us if you want a role where you truly belong, bringing your unique skills and experience to support our customers. Be part of a diverse team committed to making a difference!
* Travel between our sites in Workington and Cockermouth
* Work a four on, four off rolling rota from 8pm to 8am
* Attend regular daytime training and team meetings
* Use technology to monitor CCTV, update records, and more
* Enhanced DBS check required; we will cover the cost
A place where you belong
We celebrate diversity and support all colleagues to be authentic at work through internal networks and allies, fostering an inclusive environment.
What’s in it for you?
* 34 days leave (including bank holidays and a personal 'me day'), increasing to 39, plus volunteering leave
* Health cash plan saving up to £1,140 annually for dental, optical, prescriptions, and therapies
* Over 800 discounts on shopping, holidays, and days out
* Opportunities for career growth within the organization
* Supportive environment focused on wellbeing, recognized as one of the UK’s best workplaces
Click APPLY NOW to view the full job description, learn about us, and apply. We recommend applying early as roles may close sooner than expected. For any adjustments needed during the recruitment process, contact us at recruitment@homegroup.org.uk.
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