Resource Coordinator
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Technology Recruitment
IDPPis a leading provider of IT Consultancy andResource Solutionsinthe UK. As part of our strategy for growth, we are looking for aResourceCoordinator towork alongside one of our highest performing business areas in the Telecoms sector.
The successful candidate will provide crucial support to the Sales team, in both an administration and coordination capacity. You will be a main point of contact for our contractor resources working on client projects, which will include face-to-face meetings/1-2-1s and visits to client sites in which they operate.
This would suit a candidate with strong communication and customer service skills, looking to gain experience in a Sales and Account Management.
Previous experience working in the IT Recruitment sector would be highly desirable.
Scope of Role:
Resource Management
- Hold monthly meetings and performance reviews with Contractors, and be a direct point of contact for queries. Build strong working relationships, providing a professional and friendly service to promote a positive experience for all.
Support the Account Director with Resource Planning and seeking out new opportunities for Resource deployment.
Contractor Onboarding / Offboarding -
Support the process for onboarding new resources, to include arrangement of client specific pre-employment checks and referencing. Liaise with client stakeholders to arrange IT assets and carry out contractor inductions.
Administration -
Manage and update spreadsheet used across the account team, and liaise with Commercial and Finance teams to ensure necessary paperwork is in place and payments are processed on time.
Skills & Experience:
Experience in a customer facing role; excellent communication skills are paramount.
Administration background with a focus on customer service.
Strong attention to detail
Advanced Excel skills.
Pro-active approach to solving issues.
Ability to deal with queries and issues with a helpful approach. Willingness to solve problems by taking control of a situation.
Ability to prioritise tasks and multi-task where appropriate. Ability to meet deadlines, sometimes at short notice.
Experience working within the Recruitment industry is preferred.
Our Culture
We promote innovation and entrepreneurship;everyone is encouraged to share new ideas and feel part of the decisions we make to improve the way we work.We reward our staff with incentives such as monthly team activities and quarterly company-wide events.One of our favourite incentives isthat everyone in the business is offered Share options.
We offer flexible working, with average 3 days in the office/client site, and 2 days from home.
Base salary is £23-25k depending on experience, plus a bonus scheme linked to the performance of the account you will be supporting.
Please apply with CV for further details.
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