Head of Communities
Location: Rochdale
Salary: £71,338
Employment type: Permanent, Full Time
We have an exciting opportunity for a Head of Communities to join our Customer and Communities directorate. Reporting to the Director of Neighbourhoods, the Head of Communities has accountability for delivering and continually improving our approach to providing high quality general needs and older persons housing management services, including ensuring these deliver positive outcomes for our customers and the communities which we serve. This includes our community safety and tenancy support services ensuring these deliver meaningful outcomes for our customers and the communities we serve. A key feature of the role is to drive improved efficiencies, value for money, and business performance to support robust tenancy related relationships with our customers.
The role provides leadership and direction for our Neighbourhood Housing Teams instilling a culture of improvement, financial management, control and integrity. The Head of Service provides expertise to the Senior Leadership Team and Executive team to shape policies and service delivery. The role leads the service to ensure the operating culture and processes maximise productivity and quality, and that services are characterised by flexibility and innovation to meet the changing expectations of our customers, stakeholders and regulators.
As a leader in RBH, the Head of Service works collaboratively across the organisation, building strong relationships with colleagues. Externally the role is a strong RBH Ambassador, building meaningful and productive connections with a range of partners. As a visible and engaging leader, the role ensures strong leadership throughout the service area, setting clear direction, with a focus on high performance, identifying areas for improvement and development and celebrating success.
Requirements
* Proven track record in managing or delivering neighbourhood or tenancy management services.
* Proven track record in managing or delivering community safety or support services.
* Understanding of the delivery of tenancy sustainment and neighbourhood services and the impact of these on customers and the communities in which they live.
* Significant experience in the social housing sector and a thorough understanding of regulation, compliance and legislation that affects the delivery of housing services by registered providers.
* Proven experience of leading and managing teams through cultural change and business transformation.
* Experience of managing complex budgets and a robust approach to risk management.
* Experience of stakeholder management across all levels.
* Experience of engaging with customers and colleagues to shape services and strategy.
* Experience of implementing positive service improvements in the delivery neighbourhoods services, which have engaged service users, stakeholders and colleagues and have achieved corporate and customer outcomes and improved performance and / or assurance.
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