Role Purpose
The People Services Advisor is a hybrid role that combines hands‑on people administration with practicalpeopleadvisory support, sitting at the heart of the People Services team. You will be the first point of contact for employees and managers across Williams handling day‑to‑day people operations with accuracy and care, while also providing confident, policy‑grounded guidance on a wide range of people matters.
This role is ideal for someone who thrives in a varied, fast‑moving environment and wants to develop breadth across both the operational and advisory sides ofthe People team..You will take ownership of core administration processes, including Workday data management, lifecycle documentation, payroll support, and case management, while simultaneously building trusted relationships with managers and employees by helping them navigate people processes with confidence.
Working closely with People Business Partners, People Services colleagues, and the wider People & Culture team, you will help embed Williams'Values andBehaviours, contribute to continuous improvement, and play a meaningful part in delivering a high‑quality employee experience across the business.
Service Delivery & First‑Line Advisory
* Act as the first point of contact for all People & Culture queries received byPeopleServices, providing a responsive, high‑quality service to employees and managers.
* Deliver clear,timely, and policy‑accurate advice onPeoplemattersincluding absence,wellbeing,performancemanagement, benefits, payroll, and people procedures.
* Supporting offboarding by conductingexit interviews to gather employee feedback,supportingacontinuousimprovement culture
* Leading on formal flexible working request processes,with support from EmployeeRelationsteam for complex cases
* Ensuring visa renewals are actioned through to completionin a timely manner, liaising with People Business Partner at relevant points in the process
* Running key cyclical reports and ensuring employee and manager compliance e.g. mandatory shutdown booking, holiday balances outstanding, OKR’s for new starters
* Guide managers in making informed, fair, and consistent people decisions,helping them navigate processes with confidence and in line with Williams' values.
* Promote consistent application of policies across the organisation, escalating complex or sensitive matters to theappropriate PeopleBusiness Partner orEmployee Relationswhenrequired.
* Consistently meet and exceed agreed service level agreements (SLAs) for response and resolution times.
Case Management
* Log, track, and manage all employee queries through Workday Help,maintainingaccurateand up‑to‑date case records throughout.
* Prioritise and manage multiple cases simultaneously, proactively following up on in‑progress cases to ensuretimelyandappropriate resolution.
* Provide advisory and record‑keeping support for Employee Relations activities including absence management cases and grievances.
* Monitor the case queue and take responsibility for workload management and reallocation where needed tomaintainan efficient service flow.
* Support organisational change processes such as restructures or TUPEs,assistingwith documentation, communications, and employee guidance asrequired.
* Provide insights on casework and common themes to the relevant P&C departments to address consistent needs for information, managersupportor upskilling, or where policies or guidance may not be clear.
People Administration & Data
* Maintainaccurateand up‑to‑date employee records within Workday, ensuring compliance with legislation, GDPR, and internal data standardsalways.
* Own and deliver employee lifecycle administration including onboarding, contract variations, job changes, leaver documentation, and weekly induction sessions.
* Prepare and issue people documentation such as offer letters, contract amendments, and other employee communications ina timelyandaccuratemanner.
* Proactivelyidentifyand correct data errors, supporting strong data governance and audit‑readiness across people systems.
* Run routine Workday reports to support people operations and provide data to colleagues and stakeholders as needed.
Benefits & Payroll Support
* Respond to employee payroll and benefits queries, helping employees understand their payslips, P60s, and benefit entitlements.
* Guide new starters through benefits enrolment and ensure all required payroll documentation is collected as part of onboarding.
* Support the processing of payroll and benefits changes, including monthly pension uploads and contribution submissions.
* Investigate and resolve payroll orbenefitdiscrepancies in partnership with the Payroll and Benefits teams,maintainingaccuraterecords throughout.
* Raise requisitions and purchase orders asrequiredin line with business processes.
Manager Capability & People Projects
* Contribute to the creation and delivery of manager toolkits, guidance materials, and resources that build people management capability across the organisation.
* Support People Business Partners and team colleagues with the delivery of cyclical people activities such as performance review cycles, development initiatives, and onboarding events.
* Participate in continuous improvement and transformation projects that modernise the People & Culture offering and enhance the employee experience.
* Contribute to policy and 'How do I' guide updates, ensuring documentationremainsclear, accessible, legally compliant, andaligned with team culture.
* Provide policy and process advice and guidance to managers to educate and upskill the managers within the organisation as they engage with the PeopleServices.
Continuous Improvement
* Identifyrecurring trends in employee queries and case types, recommending process improvements that reduce friction and improve service quality.
* Support system enhancements and issue resolutions within Workday, helping optimise functionality and improve the day‑to‑day employee experience.
* Assistwith data quality checks, system audits, and broader compliance activities to ensure consistency and accuracy across people records.
* Contribute ideas and insights that support the wider People & Culture strategy and remove operational blockers.
Key Accountabilities
* Understand and work in line with Williams Values & Behaviours, encouraging others to do the same.
* Ensure understanding of and compliance with health and safety obligations.
* Maintain personalhigh standardsof behaviour and conduct, acting as a positive ambassador for the People & Culture function.
* Adhere to brand rules andmaintainhigh standardsof department presentation.
* Work to quality standards and activelyidentifyways to improve department and personal performance.
* Ensure understanding of cost cap rules and requirements.
This job description is not exhaustive, and the job holder willbe requiredto carry out from time‑to‑time tasks in addition to the above that will be both reasonable and within their capabilities.
Qualifications & Experience
Essential
* CIPD Level 3 qualified or working towards Level 5, or equivalent HR generalist experience in a similar hybrid administration and advisory role.
* Good working knowledge of UK employment legislation and how it applies to everyday people matters including absence, probation, and performance.
* Experience working within a PeopleServices or HR Operations team, managing high case volumes and multiple priorities simultaneously.
* Experience with Workday or a similar HRIS, including data entry, reporting, and transaction processing.
* Strong communicationskills — able to provide clear, practical guidance to both employees and managers at all levels.
* Excellent attention to detail and commitment to data accuracy and governance.
* A customer‑focused approach with strong organisational skills and the ability to remain calm under pressure.
* A proactive, solution‑focused mindset with a genuine passion for employee experience.
Desirable
* CIPD Level 5 qualified or equivalent, with demonstrable advisory experience.
* Experience in a high‑performance, engineering, technical, or sporting environment.
* Experience creating Standard Operating Procedures (SOPs) and process documentation.
* Familiarity with modern People & Culture practices and employee experience principles.
* Basic understanding of UK payroll administration and benefits processing.
Atlassian Williams F1 Team is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.
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