Overview
An exciting opportunity for a part-time client care advisor to join us at Vine Tree Vets has become available.
You will be the first point of contact for our clients on the telephone and in person, ensuring all visitors to the practice are met with a professional, friendly, and courteous manner.
Responsibilities
* Booking, cancelling, and changing appointments.
* Dealing with payments of all types and end of day banking procedures.
* Updating client and patient records and formulating information packs.
* Forwarding client enquiries, lab results and other communications to the relevant team members.
* Maintaining stock levels for over-the-counter items.
* Regular cleaning and refreshing of front of house areas.
About Us
Vine Tree Vets looks after a wide range of species in the heart of the Wye Valley; primarily cats and dogs but also more exotic species such as monkeys and meerkats.
The wonderful team at Vine Tree comprises 2 vets, 4 nurses, 3 receptionists, and a director of practice some having been with us anywhere from 10 to 25 years.
We are passionate about supporting our team, we understand the serious nature of mental health within the veterinary profession. The team regularly explore the outdoors with some team members having a strong passion for field sports. The team is very sociable, regularly arranging activities including theatre trips, dog walks, pub nights and garden center visits.
Your shift pattern
The role would suit somebody who is looking for a fixed shift pattern covering an average of 21.33 hours a week. The shift pattern for the role may be Wednesday 8.30am to 7.00pm and Friday 8.30am to 7.00pm with a 1:3 Saturday between the hours of 8.30am to 12.30pm.
Benefits
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
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