The SMH Group offers a comprehensive suite of financial services to our clients, including Accountancy, Financial Services, Wills & Probate, Commercial Finance, Residential Mortgages, and Corporate Finance. We have over 150 employees across 9 offices throughout the Yorkshire region.
At SMH Group, we truly believe our people are our greatest strength, which is why we aim to give them the confidence to grow and shape their future. As we continue to grow, we strive to be guided by our core behaviours – Client Centric, Acting as One Firm, and Caring by doing the right thing for our people, clients, and communities. With clients and our people at the forefront of everything we do, we leave no stone unturned to deliver consistent and impactful results. We foster a culture of respect, support, and inclusion within our teams.
If you’re looking to be part of a purpose-driven team, we’d love to hear from you.
The role:
We are seeking a dedicated Second Line IT Support professional to join our team. You will work in partnership with our IT providers to help us achieve our business objectives.
Responsibilities:
* Provide high-quality IT support and services to our group and clients, ensuring needs are promptly and effectively met.
* Troubleshoot and resolve technical issues, both remotely and on-site.
* Collaborate with our IT partners to ensure seamless support and system integration.
* Assist in the implementation and maintenance of IT systems and infrastructure.
* Monitor and manage service requests, ensuring timely resolution and communication.
* Work closely with clients to understand their requirements and deliver tailored solutions.
* Maintain accurate records of service requests, resolutions, and client interactions.
* Stay updated with the latest technology trends and best practices.
* Participate in continuous improvement initiatives to enhance service delivery.
* Lead IT infrastructure integration during Mergers & Acquisitions.
* Manage IT hardware refresh programs.
* Ensure IT Disaster Recovery (ITDR) plans are in place and risks are managed and mitigated.
Requirements:
* A degree in Information Technology is desirable.
* Microsoft certifications would be advantageous.
* Proven experience in IT support or a similar role.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to manage multiple tasks and priorities effectively.
* Knowledge of ITIL or similar service management frameworks is a plus.
* A customer-focused attitude and commitment to delivering exceptional service.
* Experience with Sage 50 and IRIS software is preferred.
Service-Oriented Skills:
* Strong customer service skills, with the ability to build and maintain positive relationships with colleagues, IT partners, and clients.
* Excellent written and verbal communication skills.
* Empathy and understanding of client and colleague needs.
* Strong organizational skills to manage service requests and prioritize tasks.
* Collaborative mindset to ensure seamless service delivery.
* Proactive approach to identifying and resolving issues before they escalate.
* Attention to detail in documentation and follow-up.
* Flexibility to adapt to changing needs and environments.
* Salary range: £30,000 to £35,000 plus a competitive benefits package.
* Flexible working hours around core hours (10:30 am – 4:00 pm).
* Opportunities for professional growth and development.
* A collaborative and supportive work environment.
* Access to the latest technology and tools.
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