Overview
Our Support Services are always on hand to offer advice and guidance to colleagues across our business. Our People team are part of this, working with colleagues every day to strengthen working relationships and provide clear policies and procedures that continually support the achievement of our purpose and approach. We're looking for a confident and capable ER Case Manager to join our team and take a lead role in delivering a high-quality, consistent and pro‑active HR advisory service across the organisation.
Responsibilities
In this key role, you will lead, coach and support our team of People Advisors and People Assistants, ensuring a collaborative, high-performing culture rooted in learning, accountability and operational excellence. As a senior point of contact, you will provide expert guidance on complex employee relations (ER) matters, oversee quality assurance across casework, and contribute insight into people performance, risks and trends. You'll lead on high-risk and sensitive casework including investigations, formal hearings, redundancies, TUPE and occupational health matters, while supporting the growth and capability of our People team through mentoring, coaching and development. By developing strong relationships with managers and People Business Partners, you'll champion devolved people management, influence change programmes and embed best practice across the employee lifecycle.
Qualifications
* CIPD Level 5 (minimum) or working towards Level 7.
* Up-to-date knowledge of UK employment law and HR best practice.
* A proven track record in managing complex ER cases including disciplinary, grievance, absence, performance, redundancy and TUPE.
* Experience leading, coaching and developing HR team members.
* Strong interpersonal and stakeholder management skills.
* A pro‑active and solutions‑focused mindset with the ability to work autonomously and handle ambiguity.
* Excellent communication skills, with the ability to produce high-quality reports, letters and documentation.
* A strong understanding of GDPR and the handling of sensitive information.
* A full UK driving licence and access to a vehicle for business use.
Benefits
* 30 days annual leave (including bank holidays) (pro-rata)
* Pension scheme (with up to 12% employer contributions)
* Generous colleague discount rates across our family of businesses
* Annual discretionary colleague bonuses to reward you for your hard work
* Free tea and coffee provisions for all colleagues during rest breaks at work
We are an “Investors in People – Platinum” employer, recognised as one of the UK's top employers offering progression opportunities to all colleagues.
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