Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planetone hotel at a timeand were defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.)
Treehouse Hotels brings back the wonder of childhood hideawayscozy, curious, and just a little mischievous. Its a place to play, dream, and drift off the script, where handcrafted details and nostalgic touches turn every stay into a story.
Our dream General Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They're energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the Treehouse Manchester team. The role will also oversee all aspects of the hotels daily operations, from maximizing ROR to going above and beyond to fulfil specific guest requests. Youll play a key role in supporting the Guidance Team's achievement of its objectives, and youll always represent the best face of the brand.
One more thing: we believe in positive, healthy work environments, no matter what. Itll be your job to foster one thats constantly evolvingimproving every employees work life, and giving them a life outside work.
About the position...
Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
Provide inspirational leadership to enliven the Hotels Vision and Mission; deliver on Our Compass, provide Good-Natured Service and uphold our Brand Pillars.
Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
Ensure proper controls are in place and policies are established and followed by all team members.
Establish and maintain open, collaborative relationships and ensure direct reports do the same.
Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
Recruit and select talented leaders and team members who will enhance the Hotel culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
Provide guidance and direction to all team members through coaching, counseling, mentoring, and reviewing performance.
Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
About you...
Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
A minimum of 3 years as a General Manager in an upper upscale and/or lifestyle hotel.
An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation.
About us
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
Designed by Nature work environment
Health & Wellness- Competitive Medical and EAP program
Retirement Planning
Paid Personal Days
Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
Recognized by Newsweek as a 2024 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If youre ready to bring your whole self to a team where thoughtful work leaves a lasting markyou belong here.
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