JOB TITLE – Reservations Supervisor DEPARTMENT – Sales and Revenue CONTRACT TYPE - Permanent RATE OF PAY - £14.85 per hour plus Incentives and excellent benefits! HOURS – Full Time LOCATION – Newport, NP18 1HQ ID – REQ5747 OVERVIEW - Join the ‘Greatest Story in Hospitality’ by becoming one of our Sales and Revenue ’Hospitality Heroes’ based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’. OUR IDEAL HERO WILL HAVE - • Strong leadership and communication skills to guide and motivate the team. • A sharp eye for detail, ensuring everything is perfectly organised and executed with precision. • A track record of success in reservations or hospitality, with a knack for delivering top-notch guest experiences. • A proactive, solution-oriented mindset that empowers the team to tackle challenges head-on IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL - • Lead and inspire the Reservations Team, creating a culture of excellence and accuracy that ensures every guest feels like a VIP. • Partner with the Reservations and Assistant Reservations Manager to provide constant support, training, and mentorship, ensuring the team consistently hits the highest standards. • Champion accuracy and attention to detail across every reservation, maintaining our reputation for flawless bookings and guest satisfaction. • Maximise team potential and drive performance, helping the Celtic Collection smash its financial targets and set new benchmarks for success. BE RECOGNISED AND REWARDED - As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as - • Access to career development training from day one • Discounts on food & beverage and hotel stays • Discounted leisure membership • Free GP virtual appointment service • 24/7 wellbeing helpline • NEST pension scheme • Social Club • Staff appreciation events • Monthly and end-of-year awards GROW WITH US - As a Celtic Collection employee, you will be able to say – • I am equipped, trained, and supported to do THE BEST JOB I CAN • I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS • I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment • I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role • I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED • I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY RECRUITMENT INFO - In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.