Overview
The Team Leads ensure the Administrative and Booking Coordinators manage and co-ordinate the outpatient pathway from the Electronic Referral System, through discharge or Patient Initiated Follow up. They ensure appointments are booked according to the relevant protocols, Musculoskeletal Services Shropshire & Telford (MSST) handbook booking policies and procedures, contributing to the efficient and effective running of all designated clinics.
Responsibilities
* Provide supervision, leadership and guidance to the Outpatients MSST Admin Team and cross‑over with the Team Lead for Physiotherapy.
* Provide quality booking functions for all elective systems, maintaining professionalism and credibility to the Trust while ensuring waiting time targets are achieved.
* Ensure all areas are manned appropriately and rotas produced according to the needs of the service; adhere to HR and Trust policies including sickness absence, performance and appraisals.
* Establish and maintain good working relationships with other staff, clinicians and support staff, radiology and other diagnostics, record staff, MSST partners and GP Practice staff across the whole system.
* Act as a suitable role model to team members and direct reports.
* Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and is not eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
About RJAH
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with high staff and patient satisfaction and a strong reputation for research and innovation.
What joining RJAH offers
Joining RJAH is more than just a job—we want our people to thrive in their role. We offer a range of staff benefits and access to professional development and state-of-the-art facilities, including the recently opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
Location
The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is Gobowen, approximately two miles from the hospital on the Chester to Birmingham line. We are based in North Shropshire, close to the border with North and Mid Wales, in an area with rich history and attractive transport links. It offers opportunities for those who enjoy an outdoor lifestyle or are looking to raise a family.
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