Clinic Manager / Receptionist
Harley Street, Central London
£30,000 - £35,000 per annum
About the Company:
Our client is a specialist medical dermatology and aesthetic clinic located in the prestigious Harley Street area, providing expert cosmetic and medical skin treatments to a high-profile clientele.
Job Overview:
We are seeking a proactive and polished Clinic Manager / Receptionist to work onsite five days a week, combining front-of-house reception duties with dedicated management tasks. This vital role requires a professional who can represent the clinic's high standards as the first and last point of contact for all patients, many of whom are high net worth individuals. The successful candidate will spend three days covering the front desk and two days focused purely on management and administrative responsibilities.
Key Responsibilities:
* Act as the welcoming face of the clinic, providing excellent customer service and managing all patient enquiries at the front desk during clinic days.
* Manage the clinic diary, patient bookings, and correspondence professionally.
* Oversee administrative and management tasks on designated days, supporting clinic operations, compliance, and project coordination.
* Ensure adherence to clinic policies, protocols, and CQC regulations.
* Maintain organised records and handle communication across the clinic team.
* Provide a polished and courteous interaction with high net worth and VIP patients, upholding the clinic's premium brand reputation.
Person Specification:
* Experience in reception or clinic management roles within a medical dermatology or aesthetic setting (essential).
* Excellent interpersonal and communication skills with a professional and courteous manner.
* Ability to manage competing demands in a busy, small team environment.
* Strong organisational skills with attention to detail for management duties.
* Comfortable working full-time onsite, five days per week.
* Experience dealing with high net worth individuals or similar clientele is highly desirable.
This is a brand-new and fast growing clinic and is a fantastic opportunity to develop your career into Clinic Management.
This position is subject to the Rehabilitation of Offenders Act 1975, requiring a Disclosure submission to the Disclosure and Barring Service (DBS) for any prior convictions.
Join us at BSR Health, a specialist healthcare agency. For inquiries or more information about this role, please don't hesitate to reach out.