Your Job
IT Support & Infrastructure Specialist
Our Team
We are seeking a skilled and proactive IT Support & Infrastructure Specialist to join our team. This multifaceted role encompasses on-site and remote desktop support, hardware refresh management, communication administration, datacenter administration, and infrastructure project management. The successful candidate will ensure reliable IT support, optimize infrastructure, and manage efficient communication channels for our organization, contributing to maximum uptime and cost-effectiveness.
What You Will Do
Frontline Support for Traders, middle office and Back Office
* Provide rapid response to desktop issues impacting traders to minimize downtime
* Troubleshoot and resolve hardware, software, and peripheral issues in real-time
* Maintain familiarity with trading applications, market data feeds, and trading tools
Application and Market Data Support
* Provide first-level support for trading platforms (e.g., Bloomberg, Reuters, ICE, Trayport, TT, etc.)
* Troubleshoot latency, connectivity, and performance issues on critical applications
* Coordinate with vendors and internal teams for escalation and resolution
Hardware Deployment and Maintenance
* Set up and maintain desktop PCs, multi-monitor setups, desk IP Phones, and other trade floor equipment
* Perform hardware swaps and upgrades with minimal impact on trading operations
* Ensure high availability and redundancy of devices used in front-office environments
Remote Desktop Support
* Provide remote desktop support for Koch sites in Geneva, Lugano, and London.
* Travel to remote locations as needed for hands-on technical assistance.
* Maintain secure office environments using BRIVO door system management.
User Access and Permissions Management
* Manage user accounts, profiles, and permissions in AD and relevant trading systems
* Ensure compliance with internal security and change control procedures
Incident and Service Request Management
* Log and track all issues in the service desk system, adhering to SLA and priority levels
* Provide timely updates and communication to users regarding incident status
* Document resolutions for knowledge base and future reference
Data Center Administration/ Support
* Datacenter Administration
* Perform routine physical checks of server rooms, including temperature, humidity, and general environmental conditions
* Assist with racking, stacking, and decommissioning of servers, network devices, and other hardware
* Ensure proper power and network cable management and labeling according to company standards
* Monitor and report on hardware status, LED indicators, and physical alerts
* Support patching activities, including copper and fiber cabling
* Coordinate access and escort vendors or engineers during on-site maintenance or installations
* Maintain inventory of spare parts, cabling, and consumables
* Log and document physical changes, maintenance, and incidents in support systems (e.g., ticketing or CMDB platforms)
* Respond to on-site server room alerts in coordination with the global IT support team
* Adhere to all health and safety, compliance, and physical security protocols
Infrastructure Projects
* Manage and execute infrastructure projects to completion, ensuring adherence to timelines and budget.
* Collaborate with the appropriate team on end-of-life (EOL) equipment replacements, including Wi-Fi refresh with Meraki appliances.
* Conduct annual infrastructure equipment assessments and maintain a roadmap for the Varna site.
Who You Are (Basic Qualifications)
* Proven experience in desktop support, IT infrastructure management, or a related role.
* Strong troubleshooting skills in desktop and application support.
* Familiarity with mobile device management, communication software, and data center operations.
* Excellent organizational and communication skills.
* Ability to manage multiple tasks and deliver projects on time.
What Will Put You Ahead
* Tradefloor support an advantage.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Koch Supply & Trading (KS&T) specializes in the innovative procurement, exchange, and delivery of essential commodity products and services that empower our daily way of life. We pursue the development of investments into successful ventures and new, transformative platforms.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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