Job Description
Civica CX Reporting Specialist
* Daily Rate: £450 - £500
* Location: Huddersfield HD1
* Job Type: Full-time, Interim Contract
* Work Mode: Hybrid
We are seeking a Civica CX Reporting Specialist to support the end-to-end requirements gathering, development, and delivery of reports from Civica CX. This role involves liaising with business stakeholders to document reporting requirements and creating both business and technical specifications, including acceptance criteria. The specialist will advise on, amend, and create reports to meet business needs using their expertise in Civica CX.
Day-to-day of the role:
* Liaise with business stakeholders to gather and document comprehensive reporting requirements.
* Create clear business and technical specifications for reports, including acceptance criteria.
* Utilise knowledge of out-of-the-box Civica CX reports to advise on their suitability based on stakeholder requirements.
* Amend existing out-of-the-box reports and develop bespoke reports to meet specific business needs.
* Use technical skills to extract, transform, and model data from CXWarehouse/CXBI to fulfill reporting requirements.
Required Skills & Qualifications:
* Extensive knowledge of Civica CX, including CXWarehouse, CXBI, and out-of-the-box SSRS reports.
* Detailed understanding of social housing statutory and regulatory data requirements.
* Proven experience in gathering, translating, and documenting business and technical reporting requirements within a housing management context.
* Strong SQL skills with the capability to extract, transform, and model data from Civica CX to meet data and reporting business needs.
* Extensive experience with SSRS, including amending Civica CX out-of-the-box reports.
Benefits:
* Access to a dedicated consultant for ongoing support.
* Secure and user-friendly online system for timesheets.
* Self-service portal for managing holiday requests, payslips, and other employment documents.
* Access to free training, discount clubs, healthcare options, and Reed rewards.
* Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
* Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.
To apply for the Civica CX Reporting Specialist position, please submit your CV detailing your relevant experience and why you are interested in this role.