£25,992 to £28,624 pa - pro rata for hours worked
JOB TITLE Business Support Officer
POST NUMBER 014633
WEEKLY WORKING HOURS 37
SALARY RANGE £25,992 to £28,624pa - pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage
ABOUT THE ROLE
We are looking for a highly motivated, enthusiastic, and organised individual who can ensure that a high level of administrative support is provided to the Repairs and Maintenance team.
In this key role, as a Business Support Officer, you will provide a co-ordinated, consistent, and high-quality supporting service to deliver an essential range of technical and non-technical support to the day-to-day operations of various service areas and projects, including responsive and planned repairs, disrepairs, insurance cases, damp and mould, empty homes.
The post holder must be flexible, approachable, and be keen to work well with tenants, contractors, suppliers, and colleagues, providing cover for other Business Support Officers and workstreams, when required.
The successful candidate must be a proactive, well-organized individual with a good knowledge of social housing, preferably in a responsive repairs or maintenance department. You will have a passion for ensuring customers are at the heart of what we do, so you will need to be a good communicator.
ABOUT YOU
The successful candidate will:
• Strong communication skills with a friendly, efficient, and customer-focused attitude.
• A flexible approach to work with the ability to plan own work over short timescales for routine or familiar tasks and use your initiative to work independently.
• Proven organisational skills, capable of managing multiple tasks, setting priorities, with the ability to adapt to changing priorities to ensure service continuity during team absences.
• Experience in minute or note taking
• Experience in working as part of a team in a fast-paced environment.
• Experience of financial management, including raising orders and processing invoices.
• Proficiency in Microsoft Office packages, and financial software.
• Commitment to personal development and improving service delivery.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
For an informal discussion about this role please contact
Name Lorraine Lucey
Job Title Repairs and Maintenance Business Support Manager
Phone Number 07718 122759
Email Lorraine.lucey@stevenage.gov.uk
Closing date for receipt of applications: 21 July 2025
Interviews will be held week commencing 28 July 2025
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Stevenage Borough Council, Daneshill House, Danestrete, Stevenage, Herts, SG1 1HN
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