Customer Service Assistant (Hospitality) - DIDCOT Company Description Customer Service Assistant (Hospitality) - Harwell Campus, Didcot - 37.5 hours per week, 5 days over 7 - 13.40 per hour paid overtime Looking for a role where you can learn and grow? We're looking for a friendly and reliable Customer Service Assistant (Hospitality) to join our front of house team at a busy and modern workplace restaurant. You don't need loads of experience. If you've got a positive attitude, enjoy working with people, and are willing to learn, we'll support you every step of the way. You'll be working across a 500 seat staff restaurant, coffee shop and hospitality service, helping to create a welcoming and professional experience for every customer. What You'll Get 28 days holiday including bank holidays Your birthday off Free meals on shift Paid overtime opportunities 3 volunteering days Enhanced family leave, including maternity and grandparent leave Training, development and apprenticeship opportunities Pension and life insurance Discounts on shopping, travel and entertainment Wellbeing support and employee assistance programme Cycle to work scheme Why Join Us? At BaxterStorey, we know it's our people that make the difference. You'll be part of a supportive team where you're encouraged to learn, develop and build your confidence in a customer facing role. We focus on creating a positive working environment where people feel valued and have a good work life balance. Ready to Apply? If you're approachable, dependable and willing to learn, we'd love to hear from you. Job Description Overview We are looking for a positive and reliable Customer Service Assistant (Hospitality) to join our front of house team within a busy workplace catering environment. This is a customer facing role where you will support the day to day running of the restaurant, coffee shop and hospitality services. You will play a key part in delivering a welcoming, efficient and professional service. Experience is helpful, but attitude is more important. We are looking for someone who is willing to learn, takes pride in their work and enjoys being part of a team. Key Responsibilities Support the setup and service of food counters and hospitality areas Serve customers in a friendly, professional and efficient manner Maintain high standards of food presentation and display at all times Keep all service areas, counters and dining spaces clean, tidy and well stocked Be visible and approachable during service, responding quickly to customer needs Build a good understanding of the food offer to confidently assist customers Work across different service areas as required to support the team Follow all food safety, health and safety and hygiene standards Complete cleaning tasks in line with daily and weekly schedules Work collaboratively with colleagues to ensure a smooth and efficient service What We're Looking For A positive attitude and willingness to learn Good communication and customer service skills Reliable, punctual and able to work as part of a team Good attention to detail and organisation Flexible approach to working across different areas Working Environment You will be based within a large, modern workplace catering operation, including a high volume staff restaurant, coffee shop and hospitality services. Additional Information About Us BaxterStorey is one of the UK's leading contract caterers, delivering fresh, innovative food across Business and Industry. We work closely with our clients to create tailored food experiences that suit each workplace, from busy staff restaurants to high quality hospitality. What We Stand For Sustainability We are committed to responsible sourcing and reducing our environmental impact in everything we do. Nutrition We believe good food supports wellbeing. Our meals are freshly prepared, balanced and made with quality ingredients. Food Innovation From themed events and tasting tables to chef demonstrations and food theatre, we create dining experiences that are engaging, creative and enjoyable. Our People Our people are at the heart of our business. We invest in training and development to help our teams grow, build confidence and progress in their careers. We're not looking for perfection. If you're motivated, positive and willing to learn, we'll support you to reach your potential. Inclusion and Diversity We are proud to be an inclusive employer and welcome applications from all backgrounds. We are committed to creating a workplace where everyone feels respected, supported and able to be themselves. Our ambition is to set the standard for inclusion within hospitality. Important Information This role is subject to satisfactory references A DBS check is required due to the nature of the site Ready to Join Us? If you're enthusiastic, willing to learn and want to be part of a supportive team, we'd love to hear from you.