An established and growing technology distributor based in Reading specialising in IP-based communications, networking, and security solutions is seeking a Technical Consultant to join its experienced technical team. This is a customer-facing role with a strong focus on Unified Communications (UC), pre-sales support, and technical enablement for channel partners.
The company supplies a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value-added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.
Technical Account Manager – VoIP Systems Job Overview
This is a varied, hands‑on position that blends technical consultancy, pre‑sales support, and training delivery across a range of UC and networking products. You'll work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective solutions.
Work with sales colleagues to scope and propose technically sound UC and networking solutions
Deliver product demonstrations and assist with technical aspects of sales pitches
Support webinars, open days, and industry events with solution‑focused technical input
Identify and suggest upsell opportunities based on customer needs
Technical Enablement & Training
Deliver technical product and certification training to partners and internal staff
Assist in the creation of training materials and technical content
Plan and run technical workshops and webinars (virtual and in‑person)
Promote upcoming training sessions in collaboration with the marketing and sales teams
Vendor & Product Engagement
Act as a technical liaison for key UC vendors and manufacturers
Maintain up‑to‑date knowledge and certifications across the vendor portfolio
Attend vendor briefings and contribute to product lifecycle planning
Post‑Sales Support
Provide 2nd‑line technical support to partners on UC, networking, and security solutions
Troubleshoot issues via logs, remote sessions, and lab testing
Escalate to vendors where required and contribute to internal knowledge base articles
Technical Account Manager – VoIP Systems Job Requirements
You’ll be a confident communicator and technically capable professional with experience supporting VoIP / UC solutions and a strong understanding of IP networking fundamentals. You should be just as comfortable giving a product demo or delivering a technical webinar as you are diagnosing SIP logs and helping resolve partner queries.
You'll ideally bring :
* A solid background in VoIP / Unified Comms – cloud or on‑premise IP PBX, SIP, DECT, IP phones
* Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewalls
* Familiarity with network switching, VLANs, and VPNs
* Confidence with technical analysis (SIP traces, PCAPs, logs etc.)
* Experience in a distributor, MSP, VAR, or vendor support role
* Ability to present clearly and comfortably in front of an audience
Technical Account Manager – VoIP Systems Salary & Benefits
Salary dependent on experience likely £35k‑£40k
Auto enrolment pension scheme
23 days holiday rising with tenure
Other details to be discussed at interview
#J-18808-Ljbffr