Job Title: Client Support Administrator
Reports to: Program Delivery Manager
Dotted Line to: Maintenance Manager
Location: Office-based in Hertford
Employment Type: Full-Time
General Description:
To ensure delivery of our Fire Alarm servicing programme by arranging, scheduling and managing both the servicing programme and remedial works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling Fire Alarm servicing and remedial appointments for engineers, booking appointments directly with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders via our management system, ensure spreadsheets and client portals are updated daily to reflect compliance levels.
This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.
Key Responsibilities:
Operational Management
* Input jobs into the company workflow management system
* Update job workflows on the management system
* Book appointments with residents and through clients
* Schedule appointments for engineers including re-scheduling appointments for priority jobs
* Daily uploading of Asbestos Reports onto works orders on our scheduling system.
* Upload servicing documentation onto client portals
* Prepare quotations/variation orders for follow on remedial works
* Basic understanding and interpretation of engineers technical notes.
* Updating spreadsheets, overdue reports and client portals
* Arrange parking for engineers (when required)
* Deliver excellent customer service
* To undertake any training provided by the company
* Liaise with office staff and supervisors to assist in the resolving of queries
* To support any business change for the benefit of the company
* Adhere to any KPI’s set by the company
* Any ad-hoc duties as reasonably instructed by your line manager or directors
Required Skills & Attributes:
* Knowledge of Word/Excel/Microsoft Office
* Be able to lone work and within a team
* Good telephone manner
* Administrative skills
* Positive attitude and time keeping
Key Performance Indicators (KPIs):
* To be determined
Work Status & Hours:
* Full-Time, Permanent
* Core hours: Monday to Friday, 8:00am – 5:00pm (1-hour unpaid break)
Additional Information:
* Company policies including Code of Conduct, Equal Opportunities, and Environmental Responsibility are available on request through the staff handbook.
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