Job Purpose To provide efficient, professional, and friendly administrative support within the GP practice, ensuring patients receive excellent service and that the day-to-day operations of the practice run smoothly. This role is key in supporting both clinical and non-clinical staff and maintaining high standards of patient care. Key ResponsibilitiesPatient Services Greet patients and visitors in a polite and helpful manner Answer telephone calls, handle queries, take messages, and signpost appropriately Book, amend, and cancel patient appointments using the clinical system EMIS Ensure confidentiality, professionalism, and patient dignity at all times Administrative Duties Manage and process incoming and outgoing correspondence (emails, post, etc.) Scan, file, and attach documents to patient records accurately Process repeat prescription requests in line with practice protocols Liaise with hospitals, pharmacies, and other healthcare providers Update and maintain accurate patient information Prepare documents for clinics, meetings, or referrals as needed Team Support Work collaboratively with GPs, nurses, and the wider admin team Attend team meetings and training sessions Support new staff members or provide cover as needed across admin roles Escalate any patient safety or operational issues appropriately