Job Description
* Deliver a seamless, luxury guest journey aligned with Fairmont spa standards
* Maintain a polished front‑of‑house presence and engage warmly with all guests
* Ensure every guest is welcomed, cared for and invited to return
* Review guest feedback daily and take action where needed
* Oversee boutique sales, retail recommendations and guest upselling opportunities
* Promote responsible use of spa materials such as towels, robes and slippers
* Support management of casual labour hours
* Maximise treatment diary availability and ensure efficient scheduling
* Maintain a pristine, organised and luxury‑standard reception environment
* Ensure all processes follow current SOPs and update/create SOPs when required
* Communicate key information to the team promptly and clearly
* Conduct regular 1:1s, appraisals and performance conversations
* Support team morale through positive leadership and in‑house incentives
* Ensure the reception desk remains welcoming, professional and guest‑focused
* Collaborate with all departments
* Adhere to Health & Safety procedures and maintain accurate documentation
* Attend required meetings, briefings and training sessions
* Carry out reasonable duties requested by management
Qualifications
* 1–2 years of experience in a spa, wellness or luxury hospitality front‑of‑house supervisory role (preferred)
* Strong communication and guest‑service skills
* Confident leadership abilities with experience guiding small teams
* Excellent organisational and administrative skills
* Proficiency with booking systems, PMS and Microsoft Office
* Strong understanding of luxury service standards and guest expectations
* Ability to remain calm, polished and professional in a fast‑paced environment
* Knowledge of spa treatments, products and wellness services (preferred)
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people