Stewart Travel, the retail arm of Brooklyn Travel Group is one of our most varied departments encompassing Travel Sales, Admin Support, Product and Customer Service functions. As an independent Travel Agent, we have the ability to sell all types of holidays, to any destination from our 11 stores across Scotland and Northern Ireland. We also offer a multi-channel approach for ease and flexibility of booking. Our aim is to provide our customers with a seamless journey from initial enquiry to their Welcome Home’ call, as exceptional customer service is at the heart of what we do.
Role Information
As an Assistant Manager for Stewart Travel, you will be an experienced sales professional in the world of travel. This role involves stepping into a management position and taking responsibility for the team, whilst continuing to provide a high-quality service to your customers, using your extensive travel knowledge to find them the perfect solution to their travel needs. You will motivate the team to reach their targets and the team targets, supporting the Manager with the day to day running of the store.
Duties and Responsibilities
* Have extensive working knowledge of our product, particularly Long Haul and Cruise
* Represent the Stewart Travel Retail team, offering exceptional travel advice and information face to face, by email and over the phone
* Be a role model for sales through exceptional customer service and inspire, coach and support new and existing colleagues
* Assist the Store Manager in planning and implementing strategies to attract new customers ensure retention of existing customers
* Assist the Store Manager to identify training needs for the team and help to provide the training required
* Track the progress of weekly, monthly, quarterly & annual objectives
* Regularly communicates with store manager to discuss strengths, opportunities, and trends in business
* Handle customer service issues efficiently and with the aim of resolving any issues before escalation
* Support and train your colleagues with their bookings, ensuring processes are followed and they have considered all options available to them
* Communicate professionally & confidently with customers, listening to their needs and finding the most appropriate travel solution for them
* Maximize sales and the customer experience by suggesting upgrades and additional products
* Take payments for deposits, holidays and other travel related expenses in the correct and secure manner
* Always look for innovative ways to generate new business
* Take ownership & contribute to team goals & targets whilst striving to achieve maximum profit on individual sales
Knowledge, Skills and Experience
* Have a minimum of 5 year of experience in a travel sales environment, ideally in an Independent Travel Agents
* Have an extensive knowledge and understanding of all of our travel products including Tour Operators and Airlines, Long Haul and Cruise
* Ideally have some supervisory or management experience in a retail environment
* High standard of verbal and written communication skills
* Ability to work in a challenging, fast paced, sales environment
* Ability to multi-task and prioritise
* Ability to work autonomously but also as part of a small team
* Ability to be flexible and support other retail branches as required
Role Type
Company Overview
Brooklyn Travel Group is one of the UK’s fastest-growing travel companies, bringing together a family of award-winning specialist travel brands under one umbrella. Since our formation in 2018, we’ve built a reputation for delivering exceptional holidays through world-class service and a commitment to quality at value-for-money prices. Our diverse portfolio includes some of the most respected names in specialist travel, from Stewart Travel – our flagship Scottish agency chain crowned UK’s Best High Street Travel Agency for three consecutive years – to luxury specialists like Villa Select and Destinology, alongside cruise experts CruiseKings and Scotland’s Cruise Centre, golf holiday specialists GolfKings, USA and Canada travel experts North American Travel Service and My Canada Trips, Canterbury Travel (the UK’s leading Lapland holiday provider) and flights specialists Faremine. With over 120,000 passengers traveling with our brands annually, Brooklyn Travel Group offers an exciting opportunity to be part of a dynamic, growing organization that’s making a real impact in the travel industry through specialist expertise and award-winning service excellence.
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