To effectively manage all conference and event facilities within the hotel, ensuring seamless delivery of all functions and services. To organise the setup and execution of all conferences and events in line with brand standards, ensuring all C&E employees consistently deliver the Brand Service Rituals. The role aims to maximise sales and profitability while consistently exceeding guest expectations through heartfelt hospitality. This position requires operational shift coverage across a seven-day senior management rota and may involve extended hours during major events, as well as some manual handling.
Responsibilities
* Manage and support the team to ensure all conferences and events are set up accurately, in line with function sheets and required timelines.
* Lead, inspire and develop the team to deliver a "Can Do" culture, placing heartfelt hospitality at the centre of every guest interaction.
* Proactively anticipate guest needs and respond promptly to enhance the overall customer experience.
* Build strong relationships with clients and conference organisers, maintaining regular communication throughout events to ensure exceptional service delivery.
* Take ownership of guest feedback, ensuring all feedback is acknowledged, resolved promptly, and used to improve service standards.
* Ensure all event timings and operational requirements are delivered in accordance with function sheets and service expectations.
* Maximise all revenue opportunities across food and beverage, driving incremental sales through proactive engagement and upselling.
* Deliver visually outstanding, high-quality food and beverage presentations that elevate the guest experience and reflect brand standards, creating something worth sharing.
* Ensure the team is fully trained, engaged, and continuously developed to deliver consistent service excellence.
* Maintain a strong working knowledge of all conference and A.V. equipment, ensuring smooth operation at all times.
* Oversee the setup and stock control of the function bar, ensuring correct par levels and full stock security.
* Ensure all financial procedures are followed, including careful handling of cash, floats, and keys, in line with hotel policies.
* Lead effective shift handovers, briefings and debriefings, as well as regular team meetings to ensure clear communication and engagement.
* Ensure all event-related charges are accurately recorded and aligned with stock control and company policy.
* Manage labour costs effectively in line with business levels, using forecasting tools to optimise efficiency.
* Prepare and manage weekly rotas and payroll within required deadlines.
* Support recruitment and selection processes, hiring individuals who align with Apex values and service culture.
* Take full responsibility for people management, including attendance, performance, health & safety, training, reviews, 1-2-1s, and annual appraisals.
Qualifications
* Strong leadership and team development skills, with the ability to inspire, coach and grow a high‑performing team.
* A customer‑focused mindset, consistently delivering exceptional standards and memorable guest experiences.
* A genuine passion for delivering Heartfelt Hospitality, exceeding guest expectations at every opportunity.
* A minimum of 2 years' experience as an Assistant C&E Manager or at least 1 year as a C&E Manager.
* Proven ability to lead, motivate and develop teams through effective coaching and performance management.
* A sound understanding of Licensing Law applicable to hospitality operations.
* Strong knowledge of POS systems, stock control, financial postings, and accurate charging in line with function sheets.
* Confidence in handling payments and maintaining financial accuracy and accountability.
* Strong administrative and communication skills, including professional email writing, reporting and basic data analysis.
* The ability to handle guest feedback and complaints calmly and confidently, ensuring positive and effective resolution.
* The ability to manage team feedback, lead difficult conversations, support investigations when required, and hold teams accountable while promoting a positive, supportive and enabling culture.
Benefits
* 34 days holiday
* Training and development from day one
* Employee events and celebrations
* In‑house company interactive employee communication APP
* Entry to our state‑of‑the‑art gym and pools
* Healthy meals to enjoy while you’re working
* Access to an external Employee Assistance Programme
* Financial Well‑being App, allowing you the flexibility to get paid earlier than your normal monthly pay date
* £200 referral bonus when your friends or family join the team
* Following your first successful 3 months, you’ll also receive …
* Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family
* Involvement in our employee recognition schemes
* Long‑service recognition
* Probation and annual anniversary complimentary guest experience overnight stay and dinner for two
* 50% discount in our restaurants
* Cycle‑to‑Work Scheme
* Discounted room rates for employees, friends, and family
* Spa treatments and product discounts
* Life Assurance cover
This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 and have had continuous permission may still qualify for sponsorship.
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