Do you enjoy leading teams and creating exceptional customer experiences? Help us ensure every Escape Room visit is memorable, engaging, and seamless.
Did you know Tenpin is not just about Bowling...? We are about all thing's entertainment Arcade Machines, Pool Tables, Cocktails, Pizzas, and Burgers Oh and not forgetting our Karaoke Rooms and Escape Rooms. We have something for everyone to enjoy, whatever the occasion.
A career at Tenpin is like no other. Build Your Future. The opportunities are endless, and the benefits are pretty cool too
The Role
As our Escape Rooms Operational Support Manager, you'll be the driving force behind sales growth, exceptional customer service, and operational excellence. You'll work closely with site teams to ensure every game runs smoothly, customers leave with a smile, and our Escape Rooms stand out from the competition.
You'll coach and develop teams, making sure they have the tools, training, and motivation to deliver our high standards. From spotting opportunities for improvement to celebrating wins, you'll keep performance on track and morale high.
You'll also oversee marketing initiatives — from national campaigns to local promotions — ensuring they're creative, relevant, and effective. By keeping an eye on performance data, you'll know exactly where to focus your efforts to maximise impact.
Skills You Need
* Strong leadership and coaching skills
* Commercial awareness with a results-driven mindset
* Excellent communication and relationship-building abilities
* Problem-solving skills under pressure
* Creativity to develop engaging marketing and customer experiences
Our Fantastic Benefits
* 33 days holiday (including Bank Holidays)
* Enhanced Maternity, Paternity, Adoption leave
* Enhanced pension contribution – 5% joint contribution
* Discretionary Bonus Scheme
* Tenpin Treats – Retailer discounts and Best Doctors
* Free Bowling
* Medicash
* Employee Assistance Programme
* Free counselling
* Life assurance (4x annual salary)
* Birthday off
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
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